30 Day Money Back Guarantee
Try our service for 30 days, risk free. If you decide you don't want to
continue hosting with us within 30 days, we'll issue a full refund. Refunds
must be requested when submitting your cancellation request in order to be
processed. Payments made by Check or Money Order are non-refundable.
Please note, domain registration, domain transfer, SSL certificate and
any setup fees are non-refundable. But you will continue to own your domain
even if you decide not to host with us. Refunds for failed domain transfers
are issued as service credit only.
For dedicated hosting customers, setup fees and the first month's fee are
non-refundable.
Accounts terminated due to Acceptable Use Policy violation are not eligible
for any refunds.
99.9% Uptime Guarantee
99.9% uptime guaranteed - View 3rd Party Uptime Stats Here
Let's put the A2 Hosting 99.9% Uptime Guarantee into perspective. This guarantee means
that out of a year that is made up of of 8,760 hours, our customers' sites and servers
are up and running for AT LEAST 8,751 hours and 14 minutes of that time. But if you
intermittently check various 3rd party uptime statistics for A2 Hosting (including the
one listed above), don't be shocked when you see that they report a 100% uptime.
However, we are not responsible for outages or circumstances beyond our control
that hinder access to your site or server such as the following:
- Network conditions across the internet (outside of our network), such as between your ISP and our data center
- DDoS or other attacks on our servers
- Problems with Your ISP's network
- Browser or DNS caching issues
Occasionally, servers and related hardware need to be brought down for routine maintenance
and upgrades to ensure that our network is secure and performing optimally. We do our best
to keep such incidents to a minimum, and will attempt to give you advance notice of any
scheduled maintenance. These scheduled service outages do not qualify for the uptime guarantee.
Please see our Server Maintenance Policy
for more information.
This guarantee is applicable for any unscheduled downtime of your website for more
than 0.1% of the total time per month. We will provide a refund in the amount of 5% of
paid fee for the month, for every hour that your website is unreachable due to an
internal network or equipment failure. Downtime must be confirmed by a staff member
of our support team. Maximum refund given will be for the full amount paid for the month
of outage, excluding any paid fees for additional services.
Submit a ticket to request a credit.
