Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

Job Overview:

A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use. 

The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles.  We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!

International candidates are encouraged to apply!  You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.

What you’ll do:

  • Collaboratively write fully tested, clean, high quality code

  • Find creative and innovative approaches to complex problems

  • Actively participate in and sometimes lead design and architecture decisions

  • Work, learn and lead in a remote cross-functional agile team

  • Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

  • Excellent communication skills and comfort with working in a remote agile development environment

  • Drive and motivation to learn, lead and contribute

  • Experience and comfort with object oriented principles, design and techniques

  • Experience with responsive web application software development (HTML, CSS, JavaScript)

  • We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up

  • Experience with SQL databases

  • 10 years of experience in a program language

Bonus Points:

  • Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel

  • Comfortable with penguins, proficiency in linux command line

  • Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git

  • Good understanding of DevOps and a customer focus

  • Experience working on a remote development team

  • Extensive experience in consuming APIs

What we offer:

  • Subsidized health insurance, dental and vision coverage also available

  • Paid parental leave

  • Company-matching 401k, traditional or Roth

  • Short-term and long-term disability coverage

  • Company provided life insurance

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Online training through Udemy and other providers

If you'd like to join our team, please submit your resume!

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Summary: 

The Front End Web Developer/Web Designer will support online marketing efforts to increase brand awareness, lead/demand generation and e-commerce promotions. You will manage, maintain and improve the appearance and usability of our online properties working with the Marketing team and collaborating with Development, Sales and 3rd party marketing ecosystem partners. You will be responsible for producing a wide variety of digital marketing solutions, such as banner ads, corporate digital design, and social media designs. The Web Designer understands typography, color palettes, rules of composition and layouts, and how these elements affect online interactivity and usability.  Ideal candidates will be familiar with how to use Google Analytics data to think about the actions they can take to improve the site (bounce rates, keyword referrals, ect).

Duties and Responsibilities include the following by category. Other duties may be assigned.

  • Responsibilities:
    • Maintain and improve existing organization web properties, including but not limited to, creative design on web pages, e-mails and newsletters, produce full sites, presentations and banner ads, select photos to use and update and create content for social media channels
    • Consistently utilize creative aptitude to continue to create and update engaging content on organizational on-line and social media platforms, using independent judgement within Brand guidelines
    • Interfaces with various departments to identify project scope and needs
    • Coordinate with other departments and outside agencies as necessary to complete projects
       
  • Website Projects
    • Work with cross-functional team to manage key, identified projects relating to the website 
    • Implement new mobile/responsive pages and designs that aid SEO and conversion plus increase brand strength
    • Aid the Marketing team with design and front-end development for identified initiatives including website, upsell flows, user onboarding, and more.
    • Ensure all new designs and content conform to accessibility, UX, and brand design standards
    • Working with the Marketing team, develop reporting to measure efforts so that decisions and course corrections can be made using data.
  • Qualifications:
    • Impeccable attention to detail and strong design aesthetic
    • Proven ability in owning and progressing corporate branding across multiple online platforms and mobile/responsive websites - 4+ years experience preferred
    • Demonstrated understanding of the Adobe Creative Suite (Photoshop, InDesign) and a good eye towards digital design
    • Minimum 2 years CMS experience (WordPress and/or Expression Engine a plus), with a strong ability to design, implement and maintain templates
    • Ability to implement web content updates, such as creating/modifying landing pages, blogs, ads, and brochures
    • Solid understanding in web-based technologies, such as HTML5, CSS (Specifically Sass), jQuery, Bootstrap, and JavaScript
    • Experience with Google Analytics or other analytical tools such (e.g. SEM Rush)
    • Experience with video editing and production tools a plus
    • Prior experience with Jira for ticketing requests or other agile marketing techniques a plus
    • Prior experience with a front end Javascript framework, like Vue.js, React, or Angular a plus.

Education/Experience:

Bachelor's degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience. 

 

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Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

 

Schedule:

The System Engineering team operates 24x7x365, and we have multiple openings for day and night shift.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 5+ years of Linux (CentOS/RHEL) experience.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills

Desired Certifications:

  • cPanel & WHM System Administrator I Certification (CWSA-1) 

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

Apply
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Systems Engineer - Infrastructure (Remote)

Location: Ann Arbor, MI / Remote

 

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in Linux-based infrastructure who can help us further develop our platforms and products as we continue to grow!

 

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

 

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Systems Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Infrastructure, Networking, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and system issues as well as take point on both implementation and R&D projects.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing infrastructure to improve existing services or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Systems, Networking, and Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Create new tools and improve existing ones to help automate tasks for our Systems and Support teams.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Conduct systems reviews for security, performance, and availability.
  • Participate in an on-call rotation.

 

Skills & Qualifications:

  • 8+ years Linux system administration experience including installation, configuration, and troubleshooting.
  • Advanced experience in automation and a strong desire to manage systems at scale in a consistent and reliable manner.
  • Advanced-to-expert knowledge securing and configuring public-facing Linux servers and services.
  • Experience with configuration management systems and the ability to write new modules and modify existing ones (preferably SaltStack).
  • Excellent understanding of web server software, HTML, PHP, and the ability to troubleshoot advanced errors.
  • Expertise working in an Agile environment.
  • Proficient in at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).
  • Strong problem-solving attitude.
  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!

Desired Qualifications

  • Experience with web hosting software such as cPanel, Plesk, WHMCS, and Kayako.
  • Experience in developing with Django

 

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
Apply
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Systems Engineer - Networking (Remote)

Location: Ann Arbor, MI / Remote

 

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!

 

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

 

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Network Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects. As we are customer focused, this position will regularly be called on to investigate operational issues identified by our support teams and provide short-term solutions balanced against long-term needs.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

 

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
  • Investigate operational issues identified by our monitoring or Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Participate in an on-call rotation.

 

Skills & Qualifications:

  • Experience designing and implementing datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing VLAN schemes, and configuring GRE tunnels.
  • Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
  • 5+ years of Linux system-level network administration and troubleshooting.
  • Considerable depth in any particular area mentioned above.
  • Comfort with helping the group plan, design, and implement large-scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
  • A strong passion for automation and doing things right, or failing right, at least robust!
  • Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
  • Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
    • The ability to work productively on your own or in a team.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!
     

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
Apply
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We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with Wordpress and other open source CMS’s  is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Bonus eligibility after 90 Days.
  • Supportive management and team culture.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Paid parental leave
  •  

For United States Based Employees we also offer:

  • Subsidized health insurance, dental and vision coverage.
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance

Compensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position. 

 

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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

Employment Type: Full-time, non-exempt, telecommute.

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Strong customer service skills
  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent written and verbal communication skills (for non-English speakers: English level - B2 and above)
  • Previous billing experience and/or WHMCS experience a plus.

Benefits:

  • The ability to work from home, **this position is 100% remote**
  • Competitive base compensation in USD.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Healthy team culture and collaborative work environment
  • Great management with no bureaucracy
  • Bonus for referring friends (referral program)

US citizens are eligible:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.

    Final note: This is a customer service position, not one in accounting or finance or in billing and coding.
Apply
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Position: Support Manager

Location: Remote

Overview: 

Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working on a team? If so, A2 Hosting has a position for you!

A2 Hosting is a premier web hosting company with clients around the world. We are currently seeking a talented individual to help lead our Support Team.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile- - We move fast

To be successful in this position, you must be able to demonstrate:

  • An unrelenting passion for customer service as well as employee satisfaction.

  • The ability to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.

  • The ability to accurately communicate pertinent information to create a work environment that engages team members in the decision-­making process while catering to the best interests of clients, colleagues, and the company as a whole.

  • A commitment to coaching and mentoring team members. 

  • Excellent verbal and written English communication skills (Upper-Intermediate or higher)

  • The ability to work efficiently and accurately in a high-volume, fast-paced, environment.

Position requirements: 

  • Four years of Support Team Leadership in the web hosting industry. 

Ideal Candidates will also have: 

  • Experience working and leading a team in a fully distributed environment. 

  • Familiarity with a common web hosting infrastructure (Apache, FTP, SSH, MySQL, DNS, Cloudlinux, CentOS, cPanel)

  • Experience creating and maintaining a continuous training program. 

As part of the A2 Team, you will be expected to:

  • Collaboratively manage a team of 80+ members, including Team Leaders and Support Agents of all levels

  • Continuously work on improving the quality of support experience we deliver

  • Accurately track and manage team’s KPIs, quality and discipline.

  • Deliver remarkable support experiences.

  • Learn and have fun!

Responsibilities: 

  • Foster and promote a professional and collaborative work environment.

  • Manage, mentor, and develop Team Leads. 

  • Empower each team member with the tools and resources needed to deliver an unsurpassed customer experience. 

  • Review weekly quality audits and facilitate feedback to staff. 

  • Track and enforce established performance metrics.

  • Implement creative staff initiatives to increase customer satisfaction.

  • Provide guidance to staff with complex customer interactions. 

  • Work with the leadership team to ensure the deployment of the daily tactical plan and team assignments. 

  • Ensure customer satisfaction by defusing problem situations and responding to escalated customer interactions. 

  • Review and evaluate support policies to promote a consistent support experience across all shifts. 

  • Report on contact volume and provide analysis of team performance on a weekly basis. 

  • Maintain adequate staffing levels that ensure proper coverage across all shifts. 

  • Work with HR to vet and interview prospective team members.

  • Meet support goals as defined by the Director of Support.

Benefits: 

  • Fully remote position.

  • Healthy team culture and collaborative work environment.

  • Supportive leadership with no bureaucracy.

  • Bonus for referring friends (Employee Referral Program).

  • Company-sponsored parties, events, and conference attendance.

  • Subsidized health insurance, dental and vision coverage also available for US-based team members.

  • Company-matching 401k, traditional or Roth for US-based team members.

  • Short-term and long-term disability coverage for US-based team members.

  • Company provided life insurance for US-based team members.

  • Paid parental leave.

  • Paid vacations, holidays and sick time.

Apply
Share:

A2 Hosting, Inc. is a premier hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates have a passion for Linux and love a good technical challenge. Previous experience in the hosting industry is a major plus.

Our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Position Overview:

Migrations Specialists facilitate the onboarding of new clients and fulfill existing client requests by performing website migrations. By collaborating with Technical Support Staff, Migrations Specialists are expected to deliver an unsurpassed support experience to all A2 Hosting Clients.

Expectations:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Process basic to complex internal and external website migrations.
  • Learn and have fun!

Job responsibilities:

  • Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follow support policies and procedures as set by the Leadership Team.
  • Meet with Leadership Team regularly and provide feedback on workflow and processes.
  • Resolve migration requests within established service level agreement (SLA).
  • Resolve client requests by adhering to the established migration workflow.
  • Attend meetings and training sessions as scheduled.
  • Perform other duties as assigned.

Qualifications:

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience with Wordpress and other open source CMSs is preferred.
  • Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification
  • Plesk Certification

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (Employee Referral Program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available for US-based team members.
  • Company-matching 401k, traditional or Roth for US-based team members.
  • Short-term and long-term disability coverage for US-based team members.
  • Company provided life insurance for US-based team members.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
Apply
Share:

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online.

We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better

We are currently seeking talented individuals to join our growing Service Assurance team.

The Service Assurance Team is responsible for monitoring the impact each customer is having on our servers and ensuring no single customer causes a negative experience for the rest of our customer base. The team is responsible for monitoring individual account disk, CPU, and bandwidth usage, along with monitoring email queues, MySQL statistics, server load, and uptime.

If a customer is found to be causing any of the above issues, it is the Service Assurance Team's responsibility to contact the customer and work with them to resolve the issue expeditiously.

The team needs to take action to ensure the problem does not affect other customers but must also ensure the action taken has a minimal effect on the account causing the issue.

We are looking for a motivated, team focused, fast learners to join our family. Let's get into the core of what we expect from you:

  • Working closely with the team to find trends in abuse issues;
  • Search for compromised accounts, communicate with affected customers and suggest a course of action;
  • Find SPAM coming from servers and take appropriate action including notifying the customer.
  • Work with blacklists to remove company IPs that may get blacklisted;
  • Field and respond to incoming DMCA or other legal notices that arrive pertaining to sites on our servers;
  • Helping educate customers to proper hosting and account security methods;
  • The chance to work on tools/projects that can help the team;
  • Act as an advanced level of support and mentor other team members.

Skills We're Looking for:

  • Familiarity with the Linux command-line; should be comfortable navigating around, know the location of common logs/config files, and know common troubleshooting commands.
  • Top of the line customer service skills; it is vital that each team member is able to read a customers reply and reply in a manner that best fits the customers' needs. Written communication skills are very important.
  • Ability to remain calm in adversity; customers get angry - it's very important that we remain calm, figure out why the customer is upset, and respond accordingly.
  • Deal with unique circumstances; each issue is different, and our team needs to be able to adapt to and make decisions based on each situation. There are few "if X happens, then do Y" circumstances, so we need to be able to interpret and take action on the fly.
  • Open mind; security is ever changing and it's important that our team constantly adapts to new problems and new methods of attacking issues.  

We offer:

  • Fully remote position.
  • Healthy team culture and a collaborative work environment.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth and Company provided life insurance for US-based employees.
  • Short-term and long-term disability coverage.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyist, recent graduates, and students. The US and Non-US candidates are welcome to apply!

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