Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online.

We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better

We are currently seeking talented individuals to join our growing Service Assurance team.

The Service Assurance Team is responsible for monitoring the impact each customer is having on our servers and ensuring no single customer causes a negative experience for the rest of our customer base. The team is responsible for monitoring individual account disk, CPU, and bandwidth usage, along with monitoring email queues, MySQL statistics, server load, and uptime.

If a customer is found to be causing any of the above issues, it is the Service Assurance Team's responsibility to contact the customer and work with them to resolve the issue expeditiously.

The team needs to take action to ensure the problem does not affect other customers but must also ensure the action taken has a minimal effect on the account causing the issue.

We are looking for a motivated, team focused, fast learners to join our family. Let's get into the core of what we expect from you:

  • Working closely with the team to find trends in abuse issues;
  • Search for compromised accounts, communicate with affected customers and suggest a course of action;
  • Find SPAM coming from servers and take appropriate action including notifying the customer.
  • Work with blacklists to remove company IPs that may get blacklisted;
  • Field and respond to incoming DMCA or other legal notices that arrive pertaining to sites on our servers;
  • Helping educate customers to proper hosting and account security methods;
  • The chance to work on tools/projects that can help the team;
  • Act as an advanced level of support and mentor other team members.

Skills We're Looking for:

  • Familiarity with the Linux command-line; should be comfortable navigating around, know the location of common logs/config files, and know common troubleshooting commands.
  • Top of the line customer service skills; it is vital that each team member is able to read a customers reply and reply in a manner that best fits the customers' needs. Written communication skills are very important.
  • Ability to remain calm in adversity; customers get angry - it's very important that we remain calm, figure out why the customer is upset, and respond accordingly.
  • Deal with unique circumstances; each issue is different, and our team needs to be able to adapt to and make decisions based on each situation. There are few "if X happens, then do Y" circumstances, so we need to be able to interpret and take action on the fly.
  • Open mind; security is ever changing and it's important that our team constantly adapts to new problems and new methods of attacking issues.  

We offer:

  • Fully remote position.
  • Healthy team culture and a collaborative work environment.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth and Company provided life insurance for US-based employees.
  • Short-term and long-term disability coverage.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyist, recent graduates, and students. The US and Non-US candidates are welcome to apply!

Apply
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Job Overview:

Are you a passionate system administrator looking for a new challenge? Do you have laser focus to provide the best service that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

In the System Administrator - Systems Monitoring role at A2 Hosting, you will be responsible for monitoring servers, storage, backup and network environments. Based upon SOPs, runbooks and ticket information you will escalate and follow-up with the Operations team on high priority issues. We are looking for someone with exceptional attention to detail and the Systems Administrator experience to ensure our production environment functions flawlessly.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for System Administrator - Systems Monitoring:

  • 24x7 proactive monitoring of servers, storage, backup and network environment alerts via monitoring tool
  • Escalate and follow up with the Operations team on pending high priority JIRA entries
  • On time escalation and reporting of alerts according to documented runbooks
  • Escalate incidents based on runbooks and complete reporting per team and area, escalate incidents until resolution
  • Maintain, update and implement the standard escalation procedures complete with notification runbook and escalation standards
  • Monitors servers for spam emissions and other security related issues and takes actions based on documented runbooks
  • Updates runbooks as required
  • Other related duties as assigned

Qualifications (Must haves):

  • 5+ years of Linux and Windows System Administration experience, CentOS/RHEL/Windows 2016 preferred
  • Advanced proficiency with scripting automation and tools (python, bash, perl, and/or ruby)
  • Advanced experience managing network services HTTP (Apache and IIS), Mail (Exim), DNS (bind/PowerDNS), MySQL, MSSQL
  • Experience coding for larger scale projects beyond simple scripting (a working knowledge of PHP would be great, but as long as you've got something you can make work!)
  • A strong passion for automation
  • Familiarity with configuration management systems such as SaltStack/Puppet/Chef/cfEngine
  • Ability to work on your own or in a team
  • Great written communication skills

What we offer:

  • Subsidized health insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a 100% remote position.

Apply
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Job Overview:

Are you passionate about user interface design and looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

We are looking for an experienced UX Specialist to join our team. As a UX Specialist at A2 Hosting, you will be responsible for conceptualizing and forming product and website improvements, conducting user research, and improving the user experience as a customer traverses all that A2 Hosting offers.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for UX Specialist:

  • Manage and conduct user research and persona development
  • Lead users through the process of proposing, wireframing, and implementing UX improvements
  • Work closely with stakeholders to identify research topics
  • Lead, conduct, and analyze activities for user research
  • Design elegant and efficient solutions to complex workflows
  • Act as the user-advocate during the development process, subjecting early-stage designs to usability testing or expert review, and offering implementation suggestions from a user-centered perspective
  • Initiate, suggest, and spearhead UI changes for a more intuitive user-experience
  • Map the customer experience across the organization and suggest improvements
  • Other related duties as assigned

Education and Experience:

  • BA/BS degree preferable
  • 2 years of experience as UX Specialist or similar role
  • Comfortable using data
  • In-depth understanding of UI design
  • Experience conducting user research
  • Experience with qualitative and user-centered design methodologies
  • Working knowledge of quantitative, behavioral analysis and statistics
  • Critical thinker and problem-solving skills
  • Good time-management skills
  • Great interpersonal and communication skills

What we offer:

  • Subsidized health insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a 100% remote position.

Apply
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Job Overview:

Are you a passionate Systems Administrator looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As the Senior Systems Administrator - Linux/Windows at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced Senior Systems Administrator - Linux/Windows to work closely with the Operations Team to continually improve upon our existing infrastructure and to keep us up-to-date with new and innovative products and technologies. This position will also diagnose and fix complex hardware, software and network issues along with a heavy focus on R&D.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for Senior Systems Administrator - Linux/Windows:

  • Design system architecture including hardware, software, network, and new products
  • Be the last line of defense for problems with complex systems and network-wide issues
  • Automate systems and processes for increased efficiency
  • Build extensive tools for yourself, your colleagues and support staff to make their lives easier, and our clients happier
  • Develop and manage internal systems for everything ranging from inventory tracking to user authentication
  • Research and development of new technologies for new products and helpful tools
  • Contribute to policy and infrastructure decisions
  • Other duties as assigned (this is not meant to be an all-inclusive list of responsibilities)

Experience and Qualifications:

Must have:

  • 5+ years of Linux and/or WIndows System Administration experience, CentOS/RHEL preferred
  • Advanced proficiency with scripting automation and tools (python, bash, perl)
  • Advanced experience managing network services such as: HTTP (Apache/IIS), Mail (exim) , DNS (bind/PowerDNS), MySQL, MSSQL
  • Experience coding for larger scale projects beyond simple scripting (a working knowledge of OO PHP would be great, but as long as you've got something you can make work!)
  • A strong passion for automation
  • Familiarity with configuration management systems such as SaltStack/Puppet/Chef/cfEngine
  • Ability to work on your own or in a team
  • Excellent verbal and written communication skills

Nice to have:

  • Experience with cPanel/WHM/Plesk
  • Experience with network management using Cisco products
  • Experience with LDAP
  • Experience working in a Scrum/Agile environment
  • Experience with Windows Active Directory/Server 2016
  • Experience with CloudLinux
  • Experience with LiteSpeed

What we offer:

  • Subsidized medical insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and a letter telling us why you would be a great fit. This is a 100% remote position.

Apply
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Are you a passionate software development professional looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we may have the perfect opportunity for you!

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles.  We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!

International candidates encouraged!  You must be excellently fluent in English, and be able to be working collaboratively approximately 09:00 - 17:00 Eastern Time Zone.

Employment Type:  Full-time, Exempt,100% Telecommute.

What you’ll do:

  • Collaboratively write fully tested, clean, high quality code
  • Find creative and innovative approaches to complex problems
  • Actively participate in and sometimes lead design and architecture decisions
  • Work, learn and lead in a remote cross-functional agile team
  • Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

  • Excellent communication skills and comfort with working in a remote agile development environment
  • Drive and motivation to learn, lead and contribute at a high level
  • Experience and comfort with object oriented principles, design and techniques
  • Experience with responsive web application software development (HTML, CSS, JavaScript)
  • We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up
  • Experience with SQL databases
  • Bachelor’s degree in a technical discipline, or many years of directly corresponding experience

Bonus Points:

  • Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel
  • Comfortable with penguins, proficiency in linux command line
  • Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git
  • A good understanding of DevOps and a customer focus
  • Experience working on a remote development team
  • Ability to speak to APIs like R2-D2

What we offer:

  • Subsidized health insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid vacations, holidays and sick time
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to join our team, please submit your resume!

Apply
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We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem solving? Do you enjoy working in a team? Are you familiar with Windows Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

We are looking for motivated, team focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

We all need guidance from time to time. Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Windows servers and applications (MSSQL, IIS).
  • Experience with Wordpress and NopCommerce is preferred.
  • Familiarity with common web hosting services (ASP, .NET, Plesk, FTP, SQL, DNS, RDP and PowerShell)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily a entry level position, we will gladly consider hobbyist, recent graduates, and students. US and Non US candidates are welcome to apply!

Apply
Share:

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

We are looking for motivated, team focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

We all need guidance from time to time. Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with Wordpress and other open source CMS’s  is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily a entry level position, we will gladly consider hobbyist, recent graduates, and students. US and Non US candidates are welcome to apply!

Apply
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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Employment Type: Full-time, non-exempt, 100% telecommute. 

What you will do:

  • Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling required.
  • Work with the client to understand their actual needs and suggest the appropriate service and plan.
  • Translate technical requirements to one or more of our solutions.
  • Escalate complex inquiries to senior Solutions Specialists.
  • Provide weekly performance and trends to Solutions Lead.

Expectations:

  • Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
  • Leverage the Support and Engineering team to create creative solutions for our clients.
  • Must be able to work with others in a team. 
  • Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
  • Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
  • Be a self-starter with excellent time management and organizational skills.

What we're looking for:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent verbal and written communication skills.
  • Attention to detail and being organized are a must.
  • Knowledge of the web hosting industry is a bonus!

What we offer:

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Paid parental leave available.
  • Quarterly bonus program
Apply
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A2 Hosting, Inc. is a premiere web hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should have previous experience in the web hosting industry. Both Windows and Linux hosting experience is preferred. International hires are welcome to apply.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Employment Type: Full-time, non-exempt, telecommute.

Responsibilities Include:

  • Turn every customer into a brand advocate by delivering a remarkable support experience.
  • Get technical and provide creative solutions for complex user problems. 
  • Go the extra mile to fulfill client support requests. 
  • Collaborate with team members and contribute positively to A2’s Customer Oriented Culture.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiarity with common web hosting services (Apache HTTP, FTP, SSH, MySQL, DNS)
  • Patience and perseverance to provide technical support to non-technical users.    
  • Some experience with PHP, CSS, web server configuration, Linux CLI and PowerShell. 
  • Familiarity with WordPress and running a website is required.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Salary:

Depends on technical experience and industry knowledge.

Apply
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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should be a Linux user and love a good technical challenge.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Employment Type: Full-time, non-exempt, telecommute.

Position Overview:

Level II (L2) Technicians are responsible for resolving incidents and fulfilling requests escalated to the Advanced Technical Team.  L2 Technicians will collaborate with front line support staff to deliver an unsurpassed support experience to all A2 Hosting clients. L2 Technicians are expected to act as liaisons between the Support Team and the Systems Team, constantly providing feedback that will help improve service reliability.

Expectations:

  • Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills.
  • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues.
  • Resolve escalated cases from front line staff with a high sense of urgency.
  • Provide guidance and act as mentor to front line staff.
  • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.)
  • Troubleshoot issues involving a  variety of systems including: DNS, Apache, MySQL, cPanel, and others.
  • Collaborate with management and the systems team to solve complex technical issues.
  • Identify potential issues and provide a constant feedback loop to the systems team.
  • Strong willingness and ability to work in a team.
  • Reliable internet connection and personal computer.
  • Assist technical writers by acting as a subject matter expert on technical subjects..

Qualifications:

  • 2+ years previous experience in the web hosting industry preferred.
  • Previous experience with Cloudlinux / cPanel hosting environments.
  • Mastery of the linux command line.
  • Experience with optimizing PHP, MySQL, and Apache configurations.
  • Familiarity with various hypervisors and ability to customize virtual environment to meet clients needs.
  • Ability to troubleshoot and resolve issues across the LAMP stack.
  • Proven track record of providing creative solutions to complex technical problems.
  • Experience using and administrating R1 backup software.
  • Ability to identify and mitigate malware, spam, and other common security problems.
  • Familiarity with commonly used server applications, APF, CSF,  Mod_sec, etc ..  
  • Ability to work with 3rd party vendors to resolve issues.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
Apply
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