Open Positions

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.

Employment Type: Full-time, non-exempt, 100% telecommute. 

What you will do:

  • Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling required.
  • Work with the client to understand their actual needs and suggest the appropriate service and plan.
  • Translate technical requirements to one or more of our solutions.
  • Escalate complex inquiries to senior Solutions Specialists.
  • Provide weekly performance and trends to Solutions Lead.

Expectations:

  • Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
  • Leverage the Support and Engineering team to create creative solutions for our clients.
  • Must be able to work with others in a team. 
  • Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
  • Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
  • Be a self-starter with excellent time management and organizational skills.

What we're looking for:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent verbal and written communication skills.
  • Attention to detail and being organized are a must.
  • Knowledge of the web hosting industry is a bonus!

What we offer:

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Paid parental leave available.
  • Quarterly bonus program
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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Human Resources Manager (HRM) at our headquarters in Ann Arbor, Michigan.  

The HRM is responsible for performing all functions related to HR including handling confidential personnel information, recruiting and onboarding, processing bi-weekly payroll, developing company policies and managing state records, among other duties.  This department of one will provide HR leadership to our growing company with employees situated around the globe.

Employment Type: Full-time, Exempt

Responsibilities:

  • Responsible for managing the employee lifecycle from recruiting and onboarding to benefits enrollment to retirement.
  • Develop and update company policies in accordance with federal, state and local laws.
  • Process bi-weekly payroll using Paychex Preview and Stratustime as well as monthly invoices.
  • Advise and consult with employees and management regarding the interpretation and application of company policies, procedures, best practices and laws to ensure compliance and consistency.
  • Lead and develop recruitment strategies to ensure staffing levels are met with the best talent and most qualified candidates.
  • Conduct employee relations meetings and conflict resolution sessions and perform related investigations, as needed.
  • Handle state compliance.  Includes registering for withholding and unemployment accounts when new states are added, setting up Power of Attorney with Paychex and providing the appropriate state law posters.
  • Create and update job descriptions and compensation ranges on an annual basis.
  • Manage the company benefits including enrollment, changes and premium deductions.
  • Manage the social media presence of the company on sites including Glassdoor and LinkedIn.
  • Respond to various inquiries such as employment verification, unemployment claims and reference checks.

Qualifications:

  • Five years of HR Generalist experience.
  • Two years experience of successful recruiting and headhunting.
  • Experience in a multi-state and/or global environment a plus.
  • Experience with Paychex a plus.

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Generous paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
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A2 Hosting, Inc. is a premiere managed hosting company headquartered in Ann Arbor, Michigan. We are currently seeking talented individuals with superb communication and teamwork skills to join our Data Center Operation team. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing technical skill set.

** US APPLICANTS ONLY **

Employment Type: Full-time, non-exempt, on-site

Examples of Responsibilities:

  • Rack and maintain servers, switches, and other hardware.
  • Build servers and run network and power cables.
  • Troubleshoot network related issues.
  • Handle incoming and outgoing hardware shipments and track server assets.
  • Conduct regular hardware inventory audits.
  • Test servers to ensure they meet quality standards.  
  • Work with the Support and Operations teams to resolve mission critical hardware issues.

Requirements:

  • Excellent interpersonal and both verbal and written communication skills.
  • Must be able to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.
  • Experience using LINUX command line environment and common commands.
  • Experience using Windows in a server environment would be a plus.
  • Previous experience building computer hardware is a must.
  • Reliable transportation and valid driver's license.
  • Must be able to lift/move 50-75 lbs.

Benefits:

  • Subsidized health insurance, dental and vision coverage on offer.
  • Company-matching 401k, traditional or Roth.
  • Paid parental leave.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Company sponsored events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Please Note: This is not a telecommute position. Candidates will be required to commute to our Southfield, Michigan office daily.

* Starting pay is dependent on experience.

** US APPLICANTS ONLY **

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A2 Hosting, Inc. is a premiere web hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should have previous experience in the web hosting industry. Both Windows and Linux hosting experience is preferred. International hires are welcome to apply. 

Employment Type: Full-time, non-exempt, telecommute.

Responsibilities Include:

  • Turn every customer into a brand advocate by delivering a remarkable support experience.
  • Get technical and provide creative solutions for complex user problems. 
  • Go the extra mile to fulfill client support requests. 
  • Collaborate with team members and contribute positively to A2’s Customer Oriented Culture.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiarity with common web hosting services (Apache HTTP, FTP, SSH, MySQL, DNS)
  • Patience and perseverance to provide technical support to non-technical users.    
  • Some experience with PHP, CSS, web server configuration, Linux CLI and PowerShell. 
  • Familiarity with WordPress and running a website is required.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Salary:

Depends on technical experience and industry knowledge.

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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

Employment Type: Full-time, non-exempt, telecommute.
Shift to fill: Monday-Friday, 8am-4pm ET

Examples of Responsibilities:

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Required Skills:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Previous billing experience and/or WHMCS experience a plus.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

* Starting pay is $12.50 - $14 per hour *

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Summary:

A2 Hosting, Inc. is a premier Linux hosting company with clients around the world.  We are currently seeking a Chief Technology Officer (CTO) to help take us to the next level.  The CTO is responsible for aligning and advancing systems strategies and initiatives with overall business objectives by providing vision, leadership and guidance in order to improve server reliability, keep up-to-date with new & innovative products and technologies all while optimizing cost effectiveness.  

You are a Linux and Cisco expert with experience leading a team of admins and engineers.  You are someone who can lead the team as well as get your hands dirty to help solve any system problems.  Ideally, you also have experience working in the hosting industry.

Job Description:

  • Establish the company’s technical vision and assume responsibility for all technical infrastructure.  This includes server platforms, database administration, storage systems and networking.
  • Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and set timetables for the evaluation, development and deployment of services and products.
  • Manage and maintain internal and customer-facing server and network infrastructure.
  • Provide leadership that supports the company’s culture, mission and values.
  • Be an innovator and disruptor.
  • Identify technology trends and evolving social behavior that may support or impede the success of the business.
  • Oversee and maintain system consistency through regular audits.
  • Create new and revise existing policies and procedures.
  • Perform managerial duties to a small but growing team including giving regular feedback, conducting annual performance reviews and hiring new team members.
  • Continually raise the bar and groom a team of A-players.
  • Automate, automate, automate!

Requirements:

  • 5+ years of experience building and managing high-performing teams.
  • Expert competence with Linux, RedHat/CentOS preferred.
  • Competence and comfort with scripting languages, Bash or Python preferred.
  • Development experience in PHP and MySQL highly desired.
  • Competence in basic network design and administration. (Cisco)
  • Ability to clearly articulate ideas to both technical and non-technical audiences.
  • Highly self-motivated and directed.
  • Superior analytical, evaluative, and problem-solving skills.
  • Ability to motivate in a team-oriented, collaborative environment.
  • Enthusiasm and ability to mentor less experienced team members with exceptional interpersonal skills and entrepreneurial personality.
  • Experience working in a Scrum/Agile environment a plus, preferably as Product Owner.
  • Previous hosting experience desired.

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
  • We also offer the chance to work remotely some of the time. All we ask is that you come in to our Ann Arbor office a few times a week in order connect with the team face-to-face.
  • Relocation assistance available.

If all of that appeals to you then apply now to join our growing company!

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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should be a Linux user and love a good technical challenge.

Employment Type: Full-time, non-exempt, telecommute.

Position Overview:

Level II (L2) Technicians are responsible for resolving incidents and fulfilling requests escalated to the Advanced Technical Team.  L2 Technicians will collaborate with front line support staff to deliver an unsurpassed support experience to all A2 Hosting clients. L2 Technicians are expected to act as liaisons between the Support Team and the Systems Team, constantly providing feedback that will help improve service reliability.

Expectations:

  • Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills.
  • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues.
  • Resolve escalated cases from front line staff with a high sense of urgency.
  • Provide guidance and act as mentor to front line staff.
  • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.)
  • Troubleshoot issues involving a  variety of systems including: DNS, Apache, MySQL, cPanel, and others.
  • Collaborate with management and the systems team to solve complex technical issues.
  • Identify potential issues and provide a constant feedback loop to the systems team.
  • Strong willingness and ability to work in a team.
  • Reliable internet connection and personal computer.
  • Assist technical writers by acting as a subject matter expert on technical subjects..

Qualifications:

  • 2+ years previous experience in the web hosting industry preferred.
  • Previous experience with Cloudlinux / cPanel hosting environments.
  • Mastery of the linux command line.
  • Experience with optimizing PHP, MySQL, and Apache configurations.
  • Familiarity with various hypervisors and ability to customize virtual environment to meet clients needs.
  • Ability to troubleshoot and resolve issues across the LAMP stack.
  • Proven track record of providing creative solutions to complex technical problems.
  • Experience using and administrating R1 backup software.
  • Ability to identify and mitigate malware, spam, and other common security problems.
  • Familiarity with commonly used server applications, APF, CSF,  Mod_sec, etc ..  
  • Ability to work with 3rd party vendors to resolve issues.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
Apply
Share:

A2 Hosting, Inc. is a premiere hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, strong desire to expand and capitalize on your existing skill set. Ideal candidates should have prior experience servicing internet web applications and services on Windows servers. 

Employment Type: Full-time, non-exempt, telecommute.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus program
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Responsibilities Include:

  • Turn every customer into a brand advocate by delivering a remarkable support experience.
  • Get technical and provide creative solutions for complex user problems. 
  • Go the extra mile to fulfill client support requests. 
  • Collaborate with team members and contribute positively to A2’s Customer Oriented Culture.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiarity with common web hosting services (ASP.NET, Plesk, FTP, SQL, DNS, RDP and PowerShell)
  • Patience and perseverance to provide technical support to non-technical users.    
  • Familiarity with various email clients such as Outlook and Mac Mail. 
  • In your cover letter, include a sentence about why you want to work for A2. 

Pay is negotiable and dependent on experience level.

Apply
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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should be a Linux user and love a good technical challenge.

** US APPLICANTS ONLY **

Employment Type: Full-time, non-exempt, telecommute.

Benefits:

Subsidized health insurance, dental and vision coverage also available.

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus program
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Examples of Responsibilities:

  • Delighting the customer with technical and non-technical solutions to inquiries via phone, chat, and email.
  • Installing/upgrading web software (Joomla, Wordpress, Drupal, etc.)
  • Troubleshooting a variety of issues including email, DNS, SSL certificates, etc.
  • Identifying critical issues and escalating as needed for best customer experience.

Required Skills:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Experience using LINUX command line environment and common commands
  • Knowledge of required settings for email clients like Outlook and Mac Mail and ability to coach users.
  • Some experience with php, css, html and web server configuration.
  • Facility with a wide variety of software including word processing, CLI-based text editors, chat clients, mail clients, softphones, and other internet technologies.

* Starting pay is $12.30/hr - $14/hr *

** US APPLICANTS ONLY **

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