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About A2 Careers

 

From Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

 

A2 Hosting is currently looking for a Solutions Sales Specialist to join our team. The Solutions Specialist is responsible for providing exceptional customer-service to current and prospective clients throughout the sales and upgrade process. While identifying opportunities to engage with clients, the Solutions Specialist will answer email tickets, assist via live chat, and provide over-the-phone assistance as necessary to deliver a white glove sales experience.

Responsibilities:

  • Provide outstanding customer service to current and prospective clients by assisting with sales and upgrade inquiries via email, live chat, and over the phone 
  • Identify and understand the client’s needs; communicate service information and pricing of various services and plans that fulfill those needs
  • Maintain a positive and long-term relationship with clients by providing quarterly follow-ups to ensure their hosting needs are being met
  • Leverage knowledge from support and engineering teams to create creative solutions for clients
  • May assist clients with basic level support tasks as necessary, escalating issues if required
  • Maintain CRM records and ensure that data is added and updated regularly
  • Provide accurate weekly sales performance reports to the Sales Lead

Required Skills and Experience:

  • A minimum of one year of related customer-service experience, ideally in a sales capacity
  • Experience in a web hosting or similar technology company strongly preferred
  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Effective interpersonal skills in interacting directly with external customers
  • Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
  • Proficient with computers with the ability to efficiently learn new software
  • Ability to work as part of a team to overcome obstacles and achieve goals
  • Effective time management skills including multitasking and prioritization
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At A2 Hosting, we take digital presence seriously. We provide shared web hosting, virtual private servers, and dedicated servers to our clients around the world. We've built the industry's leading customer service team and continue to do everything we can to offer faster service than our competitors. 

Here’s how; we hire a great team to support our ongoing growth and train and develop our current Team Members.

We offer a level of service we would want to use ourselves! Because we never settle for just "good enough". We take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping them succeed. If it were easy, every hosting company would offer the same level of service. But they don't. The bottom line is that we love what we do and it shows.

Are you ready to join us? We're currently hiring for a Support Generalist to join our team!

What you’ll do:

  • Provide outstanding customer service to customers by assisting with basic support inquiries via email, live chat, and over the phone 
  • Review and process incoming and/or flagged orders in accordance with company procedures
  • Initiate the swarming collaboration process and actively participate in developing solutions
  • Escalate complex inquiries to specialists and team leads as necessary to ensure positive outcomes for customers
  • Meet and maintain the set productivity requirements for the role during each shift

Who you’ll work with:

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests. 

Skills you have: 

  • Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members
  • Strong customer-focused mindset with the ability to adapt to different and potentially complex situations
  • Proficient with computers with the ability to efficiently learn new software
  • Solutions-oriented with strong analytical and problem-solving skills
  • Effective time management skills including multitasking and prioritization
  • A minimum of 1 year of related customer-service experience, ideally in a technical support capacity
  • Experience in a web hosting or similar technology company strongly preferred

3 Reasons you should apply:

  • You are curious and enjoy finding solutions 
  • You enjoy connecting with customers 
  • You collaborate well with others

 

**All applicants should have a reliable high-speed internet connection and provide their own computer and work space.

Apply
Share:

At A2 Hosting, we take digital presence seriously. We provide shared web hosting, virtual private servers, and dedicated servers to our clients around the world. We've built the industry's leading customer service team and continue to do everything we can to offer faster service than our competitors. 

Here’s how; we hire a great team to support our ongoing growth and train and develop our current Team Members.

We offer a level of service we would want to use ourselves! Because we never settle for just "good enough". We take our websites and web development seriously. It's been worth it though because we enjoy making our customers happy and helping them succeed. If it were easy, every hosting company would offer the same level of service. But they don't. The bottom line is that we love what we do and it shows.

Do you want to join us?

Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world. The Systems Architect is responsible for leading in the planning, design, development, implementation, and execution of the global deployments across multiple datacenters. This position focuses on end-to-end solutions for diverse projects across the organization.

Working closely with a team of passionate professionals and leaders, the Systems Architect will be an integral part in ensuring that A2 Hosting is a leader in web hosting services. 

This position is 100% remote.

Schedule:

This position is Monday - Friday, 9AM-5PM

Responsibilities for Systems Architect:

  • Lead in the planning, design, development, implementation and execution of global deployments
  • Build tools and solutions to automate large scale upgrades across thousands of machines utilizing Python or Bash
  • Work alongside project management teams to report progress and implementation of various initiatives
  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design
  • Lead continuous improvement initiatives to drive higher efficiency and performance
  • Monitor and analyze results of implemented initiatives, making recommendations for improvement as necessary
  • Act as a mentor and role model for other members of the Systems Engineering team by assisting with training, troubleshooting, and other developmental tasks
  • Participate in the on-call rotation as scheduled
  • Act as a cross-team/department point of contact for the Engineering team
  • Research and stay up to date on latest technology trends and architectural concepts
  • Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success.

Minimum Qualifications:

  • A minimum of 8 years professional level Linux (CentOS/RHEL) System Administrator experience
  • Automation/Scripting skills: bash and python-preferred
  • Hands-on experience designing, implementing, and optimizing Linux file-systems
  • Experience with central authentication systems (LDAP/FreeIPA)
  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.
  • Ability to meet deliverable objectives with minimal supervision.
  • Ability to read, write and speak the English language to communicate with employees, customers, vendors, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

We invest in our Team Members and promote from within. We have extensive technical training that all Team Members receive when hired, this will aid in your success within your role. Here is more about what we offer:  

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members)
  • Paid parental leave
  • Company-matching 401k, traditional or Roth (for US Team Members)
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Company-sponsored life and disability insurance (for US Team Members only)
  • The ability to work from home, this position is 100% remote
    • This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.
    • To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NC, OK, OR, PA, SD, TX, UT, VA, VT, and WI. 

If you'd like to apply to our team, please submit a resume. 

Apply
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