Open Positions

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem solving? Do you enjoy working in a team? Are you familiar with Windows Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

We are looking for motivated, team focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

We all need guidance from time to time. Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Windows servers and applications (MSSQL, IIS).
  • Experience with Wordpress and NopCommerce is preferred.
  • Familiarity with common web hosting services (ASP, .NET, Plesk, FTP, SQL, DNS, RDP and PowerShell)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily a entry level position, we will gladly consider hobbyist, recent graduates, and students. US and Non US candidates are welcome to apply!

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We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

We are looking for motivated, team focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

We all need guidance from time to time. Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with Wordpress and other open source CMS’s  is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

Regarding compensation. To get formal again, compensation is negotiable and dependent on experience level. While this is not necessarily a entry level position, we will gladly consider hobbyist, recent graduates, and students. US and Non US candidates are welcome to apply!

Apply
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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are growing and are seeking talented and experienced agile Software Developers who can help us further enhance our customer experience!

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles, and Scrum process.  We remotely pair program, test first, and own the code from inception to production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Development team might be the perfect fit for you!

Employment Type:  Full-time, Exempt,100% Telecommute.

What you’ll do:

  • Collaboratively write fully tested, clean, high quality code
  • Find creative and innovative approaches to complex problems
  • Actively participate in and sometimes lead design and architecture decisions
  • Work, learn and lead in a remote cross-functional agile team
  • Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

  • Excellent communication skills and comfort with working in a remote agile development environment
  • Drive and motivation to learn, lead and contribute at a high level
  • Experience and comfort with object oriented principles, design and techniques
  • Experience with responsive web application software development (HTML, CSS, JavaScript)
  • Deep experience with at least one general purpose programming language e.g. PHP (preferred), C#, Python
  • Experience with SQL databases
  • Bachelor’s degree in a technical discipline, or many years of directly corresponding experience

Bonus Points:

  • Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel
  • Comfortable with penguins, proficiency in linux command line
  • Experience with TDD, test automation, CI/CD, version control systems e.g. git
  • Experience working on a remote development team
  • Ability to speak to APIs like R2-D2

What we offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.

If you'd like to apply to our team, please submit a resume and a letter telling us why you would be a great fit for our team.

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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer (SE) specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!

The SE is an integral part of the company. This position works closely with the rest of the Systems Team to continually improve upon our existing infrastructure and to keep us up-to-date with new and innovative products & technologies. This position will also diagnose and fix complex hardware, software and network issues along with a heavy focus on R&D and product development.

Employment Type: Full-time, Exempt, 100% Remote eligible

What you'll do:

  • Collaborate with a great team of helpful and like minded people designing and implementing our systems architecture and infrastructure with a keen eye towards security and improving the Support team's tools and experience
  • Learn new things and help determine business value for new technologies and products.
  • Assist and mentor other high level folks as the last line of escalation for technical problems or questions.
  • Help the team establish policies and processes to provide top notch services and help support provide top notch support.
  • Identify processes that can be simplified with code, and then write it.
  • Especially: automate, automate, automate, automate, automate!

What we expect you to bring to the group:

  • 5+ years of Linux and network service (web, mail, DNS, etc.) administration and maintenance experience, with the depth and breadth of knowledge to match.
    • Experience with Windows server would be a huge plus.
  • You'd be comfortable helping the group plan, design and implement large scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or a web frontend to automate and simplify the support experience on our servers.
  • Experience with backend systems programming and scripting
    • Love, or at least competence, with Python is also a big plus
  • A mindset geared towards security and risk mitigation with a willingness to advocate for best practices and identifying possible areas for improvement
  • A strong passion for automation and doing things right, or, failing right, at least making things robust!
  • Familiarity with configuration management systems such as SaltStack/Puppet/Chef/cfEngine would be a plus.
  • Ability to work on your own or in a team.
  • Great written communication skills.
  • A positive attitude and eagerness to share!

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Generous paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.

Employment Type: Full-time, non-exempt, 100% telecommute. 

What you will do:

  • Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling required.
  • Work with the client to understand their actual needs and suggest the appropriate service and plan.
  • Translate technical requirements to one or more of our solutions.
  • Escalate complex inquiries to senior Solutions Specialists.
  • Provide weekly performance and trends to Solutions Lead.

Expectations:

  • Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
  • Leverage the Support and Engineering team to create creative solutions for our clients.
  • Must be able to work with others in a team. 
  • Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
  • Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
  • Be a self-starter with excellent time management and organizational skills.

What we're looking for:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent verbal and written communication skills.
  • Attention to detail and being organized are a must.
  • Knowledge of the web hosting industry is a bonus!

What we offer:

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Paid parental leave available.
  • Quarterly bonus program
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A2 Hosting, Inc. is a premiere web hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should have previous experience in the web hosting industry. Both Windows and Linux hosting experience is preferred. International hires are welcome to apply. 

Employment Type: Full-time, non-exempt, telecommute.

Responsibilities Include:

  • Turn every customer into a brand advocate by delivering a remarkable support experience.
  • Get technical and provide creative solutions for complex user problems. 
  • Go the extra mile to fulfill client support requests. 
  • Collaborate with team members and contribute positively to A2’s Customer Oriented Culture.

Required Skills:

  • Excellent written and verbal communication skills.
  • Familiarity with common web hosting services (Apache HTTP, FTP, SSH, MySQL, DNS)
  • Patience and perseverance to provide technical support to non-technical users.    
  • Some experience with PHP, CSS, web server configuration, Linux CLI and PowerShell. 
  • Familiarity with WordPress and running a website is required.

Benefits:

  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
  • Quarterly bonus.
  • Company events - previous events included Summer BBQ, holiday party, whirlyball, bowling

Salary:

Depends on technical experience and industry knowledge.

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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should be a Linux user and love a good technical challenge.

Employment Type: Full-time, non-exempt, telecommute.

Position Overview:

Level II (L2) Technicians are responsible for resolving incidents and fulfilling requests escalated to the Advanced Technical Team.  L2 Technicians will collaborate with front line support staff to deliver an unsurpassed support experience to all A2 Hosting clients. L2 Technicians are expected to act as liaisons between the Support Team and the Systems Team, constantly providing feedback that will help improve service reliability.

Expectations:

  • Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills.
  • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues.
  • Resolve escalated cases from front line staff with a high sense of urgency.
  • Provide guidance and act as mentor to front line staff.
  • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.)
  • Troubleshoot issues involving a  variety of systems including: DNS, Apache, MySQL, cPanel, and others.
  • Collaborate with management and the systems team to solve complex technical issues.
  • Identify potential issues and provide a constant feedback loop to the systems team.
  • Strong willingness and ability to work in a team.
  • Reliable internet connection and personal computer.
  • Assist technical writers by acting as a subject matter expert on technical subjects..

Qualifications:

  • 2+ years previous experience in the web hosting industry preferred.
  • Previous experience with Cloudlinux / cPanel hosting environments.
  • Mastery of the linux command line.
  • Experience with optimizing PHP, MySQL, and Apache configurations.
  • Familiarity with various hypervisors and ability to customize virtual environment to meet clients needs.
  • Ability to troubleshoot and resolve issues across the LAMP stack.
  • Proven track record of providing creative solutions to complex technical problems.
  • Experience using and administrating R1 backup software.
  • Ability to identify and mitigate malware, spam, and other common security problems.
  • Familiarity with commonly used server applications, APF, CSF,  Mod_sec, etc ..  
  • Ability to work with 3rd party vendors to resolve issues.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
Apply
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