Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

As the Solutions Sales Specialist at A2 Hosting you will focus on presenting the best solutions for our prospects and customers needs on a remote basis anywhere in the world as long as you have a reliable internet connection. You will communicate effectively through phone, chat, tickets and email with potential and existing customers while meeting/ exceeding sales group target objectives.

Who you’ll work with 

As a Solutions Sales Specialist at A2 Hosting you will work closely with marketing, support, billing and work with other Solutions Sales Specialists in an effort to find the best solutions for our customers. 

Who you are 

  • Take great pride in customer satisfaction and finding the best web hosting solution for their situation
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through  the order process/upgrade, navigating the company site and/or using the products

Skills you have 

  • Experience - entry level
  • High School Diploma 
  • Clear communication
  • Interpersonal skills
  • Teamplayer
  • Technical skills/Web hosting industry is a plus

3 Reasons you should apply:

  • You enjoy finding the best solutions for customers 
  • You have a passion for working with people and collaborating 
  • You communicate well with others 

 

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI. 

For those who are outside of these states, we are sorry we missed you and hope for future collaboration. 

 

**All applicants should have a reliable high-speed internet connection and provide their own computer and work space.

 

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Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

Schedule:

The System Engineering team operates 24x7x365, we currently have open positions for our day shift (EST).

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

 

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI. 

For those who are outside of these states, we are sorry we missed you and hope for future collaboration. 

Apply
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At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better
  • Agile - Nimble, adapt to change quickly

What you’ll do

The Migrations Specialist at A2 Hostings role is to provide migration support to our customers. Resolves technical and general customer service issues by performing the following duties.

Who you’ll work with 

As a migration specialist you work with the migration team, and collaborate occasionally with various departments within A2 Hosting. 

Who you are 

  • Responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follows support policies and procedures as set by management.
  • Meets with management concerning company agendas.
  • Resolves migration requests within service level agreement (SLA).
  • Works with managers and support leads to identify and correct areas of improvement within support.
  • Responds to and resolves requests as per special instructions and modus operandi.
  • Attends meetings and training sessions as scheduled.
  • Assists with emergency mitigation and response by proper escalation and taking all appropriate action.
  • Assists with system and network project implementation.
  • Performs other duties as assigned.

Skills you have 

  • Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or four to six years related experience and/or training
  • Two years Linux administration experience and one year experience programming with interpreted languages required.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • To perform this job successfully, an individual should have knowledge of word processing software, including CLI-based text editors such as vi and nano; spreadsheet software; internet software, including browsers, chat clients, mail clients, and softphones; MySQL database software; cPanel/WHM; iptables; Linux; Red Hat Package Manager; and other internet technologies

3 Reasons you should apply:

  • You take ownership of the customers' overall experience 
  • You enjoy collaborating with others 
  • You’re able to properly define problems, collect, analyze and apply data

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI. 

For those who are outside of these states, we are sorry we missed you and hope for future collaboration. 

 

Apply
Share:

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience. 

Who you’ll work with 

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally. 

Who you are 

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Skills you have 

  • One to two years related experience and/or training
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

  • You are passionate about giving the best experience to each customer.
  • You enjoy solving complex problems 
  • You take ownership of problems and are curious to find solutions.


Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

 

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI. 

For those who are outside of these states, we are sorry we missed you and hope for future collaboration. 

Apply
Share:

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Customer Service Specialist in the Billing department at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience. 

Who you’ll work with 

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally. 

Who you are 

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Skills you have 

  • One to two years related experience and/or training
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

  • You are passionate about giving the best experience to each customer.
  • You enjoy solving complex problems 
  • You take ownership of problems and are curious to find solutions.


Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

 

To the US applicants - we are licensed to do business in the following states: AR, AZ, FL, GA, IN, KY, MD, MI, NK, OK, OR, PA, SD, TX, UT, VA, VT, WI. 

For those who are outside of these states, we are sorry we missed you and hope for future collaboration. 

Apply
Share:

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