Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

A2 Hosting, Inc. is a premier hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates have a passion for Linux and love a good technical challenge. Previous experience in the hosting industry is a major plus.

Our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Position Overview:

Migrations Specialists facilitate the onboarding of new clients and fulfill existing client requests by performing website migrations. By collaborating with Technical Support Staff, Migrations Specialists are expected to deliver an unsurpassed support experience to all A2 Hosting Clients.

Expectations:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Process basic to complex internal and external website migrations.
  • Learn and have fun!

Job responsibilities:

  • Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follow support policies and procedures as set by the Leadership Team.
  • Meet with Leadership Team regularly and provide feedback on workflow and processes.
  • Resolve migration requests within established service level agreement (SLA).
  • Resolve client requests by adhering to the established migration workflow.
  • Attend meetings and training sessions as scheduled.
  • Perform other duties as assigned.

Qualifications:

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience with Wordpress and other open source CMSs is preferred.
  • Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification
  • Plesk Certification

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (Employee Referral Program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available for US-based team members.
  • Company-matching 401k, traditional or Roth for US-based team members.
  • Short-term and long-term disability coverage for US-based team members.
  • Company provided life insurance for US-based team members.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
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Job Overview:

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an International Marketing Assistant to join our marketing team and help grow A2’s international presence.

Are you a passionate marketing professional looking for a new challenge? We’re looking for an International Marketing Assistant to help lead A2 Hosting’s growth in India. As an International Marketing Assistant at A2 Hosting, you will be responsible for identifying outreach opportunities, recruiting local India-based affiliates and websites, analyzing SEO metrics, and localizing A2’s international websites.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for International Marketing Assistant:

  • Identify outreach opportunities from bloggers to website owners
  • Outreach to bloggers and website owners
  • Analyze A2’s international website SEO metrics
  • Localize A2’s international website in your local region
  • Provide accurate translations for A2’s marketing materials in your local language
  • Assisting with other SEO related tasks such as website optimization, search engine related requests and local optimization

Experience:

  • Previous experience in identifying potential partners and other outreach opportunities
  • Proven experience in contacting potential partners and other prospects, successfully closing partnership deals
  • Exceptional English writing skills
  • Basic knowledge of off site SEO and keyword research
  • Ability to generate ideas, multitask and work independently
  • Great interpersonal and communication skills
  • Good time management skills

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a 100% remote position.

In your cover letter stating your experience and why you’re qualified for this job, please also include brief examples of: 1) Your partnership/website outreach experience, 2) How you would identify partner sites for A2 Hosting

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First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

Currently, we are looking for a Quality Assurance Manager to assess customer service deliverables (calls, chats, tickets).

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

We are looking for quality- and customer-focused specialist with a customer service background to join our support family. Let's get into the core of what we expect from you:

  • Maintain consistent and continuous QA assessments for the A2 Support team members;
  • Work with the team members’ QA disputes and questions while engaging their Team Leads into the discussion;
  • Work with the support department’s Team Leads to give feedback, advise and identify quality trends;
  • Work with management to advance, test and implement quality standards, assessment approach and guidelines, as well as identify imperfections in current support procedures and improve them;
  • Work with Training coordinator to analyze the knowledge gaps within support team members and identify the training subjects;
  • Provide feedback to the Technical writing team on missing/out-of-date/incomplete internal knowledge base articles;
  • Conduct continuous quality training for the support team;
  • Maintain Support QA-related documentation;
  • Train and supervise Quality Assurance assessors as assigned;

Here are a few areas we believe are essential to being able to succeed in this position:

  • Previous experience in technical support is a must;
  • Expertise in web hosting or related IT field;
  • Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS, commonly-used CMSs);
  • Excellent verbal and written English communication skills;
  • Previous experience in team leadership is preferred but not required;

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available.
  • Company-matching 401k, traditional or Roth (for US-based candidates).
  • Short-term and long-term disability coverage (for US-based candidates).
  • Company provided life insurance (for US-based candidates).
  • Paid parental leave.
  • Paid vacations, holidays and sick time.

US and Non-US candidates are welcome to apply!

Apply
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Job Overview:

Are you a passionate system administrator looking for a new challenge? Do you have laser focus to provide the best service that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

In the System Administrator - Systems Monitoring role at A2 Hosting, you will be responsible for monitoring servers, storage, backup and network environments. Based upon SOPs, runbooks and ticket information you will escalate and follow-up with the Operations team on high priority issues. We are looking for someone with exceptional attention to detail and the Systems Administrator experience to ensure our production environment functions flawlessly.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for System Administrator - Systems Monitoring:

  • 24x7 proactive monitoring of servers, storage, backup and network environment alerts via monitoring tool
  • Escalate and follow up with the Operations team on pending high priority JIRA entries
  • On time escalation and reporting of alerts according to documented runbooks
  • Escalate incidents based on runbooks and complete reporting per team and area, escalate incidents until resolution
  • Maintain, update and implement the standard escalation procedures complete with notification runbook and escalation standards
  • Monitors servers for spam emissions and other security related issues and takes actions based on documented runbooks
  • Updates runbooks as required
  • Other related duties as assigned

Qualifications (Must haves):

  • 5+ years of Linux and Windows System Administration experience, CentOS/RHEL/Windows 2016 preferred
  • Advanced proficiency with scripting automation and tools (python, bash, perl, and/or ruby)
  • Advanced experience managing network services HTTP (Apache and IIS), Mail (Exim), DNS (bind/PowerDNS), MySQL, MSSQL
  • Experience coding for larger scale projects beyond simple scripting (a working knowledge of PHP would be great, but as long as you've got something you can make work!)
  • A strong passion for automation
  • Familiarity with configuration management systems such as SaltStack/Puppet/Chef/cfEngine
  • Ability to work on your own or in a team
  • Great written communication skills

What we offer:

  • Subsidized health insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a 100% remote position.

Apply
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Job Overview:

Are you a passionate Systems Administrator looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a Team player? If so, we have the perfect opportunity for you!

As the Senior Systems Administrator - Linux/Windows at A2 Hosting you will help us further develop our platforms and products as we continue to grow! A2 Hosting is a premier high performance Linux and Windows hosting company with clients around the world and this position is an integral part of the Operations Team providing exceptional products and services.

We are looking for an experienced Senior Systems Administrator - Linux/Windows to work closely with the Operations Team to continually improve upon our existing infrastructure and to keep us up-to-date with new and innovative products and technologies. This position will also diagnose and fix complex hardware, software and network issues along with a heavy focus on R&D.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Responsibilities for Senior Systems Administrator - Linux/Windows:

  • Design system architecture including hardware, software, network, and new products
  • Be the last line of defense for problems with complex systems and network-wide issues
  • Automate systems and processes for increased efficiency
  • Build extensive tools for yourself, your colleagues and support staff to make their lives easier, and our clients happier
  • Develop and manage internal systems for everything ranging from inventory tracking to user authentication
  • Research and development of new technologies for new products and helpful tools
  • Contribute to policy and infrastructure decisions
  • Other duties as assigned (this is not meant to be an all-inclusive list of responsibilities)

Experience and Qualifications:

Must have:

  • 5+ years of Linux and/or WIndows System Administration experience, CentOS/RHEL preferred
  • Advanced proficiency with scripting automation and tools (python, bash, perl)
  • Advanced experience managing network services such as: HTTP (Apache/IIS), Mail (exim) , DNS (bind/PowerDNS), MySQL, MSSQL
  • Experience coding for larger scale projects beyond simple scripting (a working knowledge of OO PHP would be great, but as long as you've got something you can make work!)
  • A strong passion for automation
  • Familiarity with configuration management systems such as SaltStack/Puppet/Chef/cfEngine
  • Ability to work on your own or in a team
  • Excellent verbal and written communication skills

Nice to have:

  • Experience with cPanel/WHM/Plesk
  • Experience with network management using Cisco products
  • Experience with LDAP
  • Experience working in a Scrum/Agile environment
  • Experience with Windows Active Directory/Server 2016
  • Experience with CloudLinux
  • Experience with LiteSpeed

What we offer:

  • Subsidized medical insurance, dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Personal Time Off (PTO) Bank
  • Company sponsored life and disability insurance
  • Regular company events such as summer BBQs and holiday parties

If you'd like to apply to our team, please submit a resume and a letter telling us why you would be a great fit. This is a 100% remote position.

Apply
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A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking a Solutions Specialist who can help grow our sales team and further enhance the customer experience.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Employment Type: Full-time, non-exempt, 100% telecommute. 

What you will do:

  • Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling required.
  • Work with the client to understand their actual needs and suggest the appropriate service and plan.
  • Translate technical requirements to one or more of our solutions.
  • Escalate complex inquiries to senior Solutions Specialists.
  • Provide weekly performance and trends to Solutions Lead.

Expectations:

  • Identify customer business goals and needs rather than push sales. Focus on the long term client relationship rather than short term revenue.
  • Leverage the Support and Engineering team to create creative solutions for our clients.
  • Must be able to work with others in a team. 
  • Demonstrate excellent verbal and written communication and interpersonal skills while displaying a high energy level and positive attitude.
  • Identify and develop strategies to overcome obstacles in the prospect’s decision making process.
  • Be a self-starter with excellent time management and organizational skills.

What we're looking for:

  • Excellent interpersonal skills with direct customer interaction experience.
  • Excellent verbal and written communication skills.
  • Attention to detail and being organized are a must.
  • Knowledge of the web hosting industry is a bonus!

What we offer:

  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Paid parental leave available.
  • Quarterly bonus program
Apply
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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates should be a Linux user and love a good technical challenge.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Employment Type: Full-time, non-exempt, telecommute.

Position Overview:

Level II (L2) Technicians are responsible for resolving incidents and fulfilling requests escalated to the Advanced Technical Team.  L2 Technicians will collaborate with front line support staff to deliver an unsurpassed support experience to all A2 Hosting clients. L2 Technicians are expected to act as liaisons between the Support Team and the Systems Team, constantly providing feedback that will help improve service reliability.

Expectations:

  • Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills.
  • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues.
  • Resolve escalated cases from front line staff with a high sense of urgency.
  • Provide guidance and act as mentor to front line staff.
  • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.)
  • Troubleshoot issues involving a  variety of systems including: DNS, Apache, MySQL, cPanel, and others.
  • Collaborate with management and the systems team to solve complex technical issues.
  • Identify potential issues and provide a constant feedback loop to the systems team.
  • Strong willingness and ability to work in a team.
  • Reliable internet connection and personal computer.
  • Assist technical writers by acting as a subject matter expert on technical subjects..

Qualifications:

  • 2+ years previous experience in the web hosting industry preferred.
  • Previous experience with Cloudlinux / cPanel hosting environments.
  • Mastery of the linux command line.
  • Experience with optimizing PHP, MySQL, and Apache configurations.
  • Familiarity with various hypervisors and ability to customize virtual environment to meet clients needs.
  • Ability to troubleshoot and resolve issues across the LAMP stack.
  • Proven track record of providing creative solutions to complex technical problems.
  • Experience using and administrating R1 backup software.
  • Ability to identify and mitigate malware, spam, and other common security problems.
  • Familiarity with commonly used server applications, APF, CSF,  Mod_sec, etc ..  
  • Ability to work with 3rd party vendors to resolve issues.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification

We have the following to offer:

  • Subsidized health insurance, dental and vision coverage also available.
  • Paid parental leave.
  • Company-matching 401k, traditional or Roth.
  • Short-term and long-term disability coverage.
  • Company provided life insurance.
  • Paid vacations, holidays and sick time.
  • Regular company events such as summer BBQs and holiday parties.
Apply
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