Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

We are looking for motivated, team-focused, fast learners to join our support family.

Level II (L2) Specialists are responsible for resolving incidents and fulfilling requests escalated to the Advanced Technical Team.  L2 Specialists will collaborate with front line support staff to deliver an unsurpassed support experience to all A2 Hosting clients. L2 Specialists are expected to act as liaisons between the Support Team and the Systems Team, constantly providing feedback that will help improve service reliability.

Expectations:

  • Provide an unsurpassed level of support via email and phone using strong written and verbal communication skills.
  • Ability to demonstrate a high level of empathy, tact, and perseverance when faced with complex technical and non technical issues.
  • Resolve escalated cases from front line staff with a high sense of urgency.
  • Provide guidance and act as mentor to front line staff.
  • Troubleshoot issues involving common web applications (Joomla, Wordpress, Drupal, etc.)
  • Troubleshoot issues involving a  variety of systems including: DNS, Apache, MySQL, cPanel, and others.
  • Collaborate with management and the systems team to solve complex technical issues.
  • Identify potential issues and provide a constant feedback loop to the systems team.
  • Strong willingness and ability to work in a team.
  • Reliable internet connection and personal computer.
  • Assist technical writers by acting as a subject matter expert on technical subjects..

Qualifications:

  • 2+ years previous experience in the web hosting industry preferred.
  • Previous experience with Cloudlinux / cPanel hosting environments.
  • Mastery of the linux command line.
  • Experience with optimizing PHP, MySQL, and Apache configurations.
  • Familiarity with various hypervisors and ability to customize virtual environment to meet clients needs.
  • Ability to troubleshoot and resolve issues across the LAMP stack.
  • Proven track record of providing creative solutions to complex technical problems.
  • Experience using and administrating R1 backup software.
  • Ability to identify and mitigate malware, spam, and other common security problems.
  • Familiarity with commonly used server applications, APF, CSF,  Mod_sec, etc ..  
  • Ability to work with 3rd party vendors to resolve issues.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification

    Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Bonus eligibility after 90 Days.
  • Supportive management and team culture.
  • Bonus for referring friends (referral program).
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Paid parental leave     

For United States Based Employees we also offer:

  • Subsidized health insurance, dental and vision coverage.
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance

Compensation is dependent on experience level.US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position. 

Apply
Share:

Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote and you can work anywhere in the world. 

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 5+ years of Linux (CentOS/RHEL) experience.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • The ability to work on a flexible schedule including nights and weekends.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills - we have daily video meetings.

Desired Certifications:

  • cPanel & WHM System Administrator I Certification (CWSA-1) 

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team. This is a fully remote position.

Apply
Share:

Systems Engineer - Infrastructure (Remote)

Location: Ann Arbor, MI / Remote

 

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in Linux-based infrastructure who can help us further develop our platforms and products as we continue to grow!

 

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

 

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Systems Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Infrastructure, Networking, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and system issues as well as take point on both implementation and R&D projects.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing infrastructure to improve existing services or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Systems, Networking, and Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Create new tools and improve existing ones to help automate tasks for our Systems and Support teams.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Conduct systems reviews for security, performance, and availability.
  • Participate in an on-call rotation.

 

Skills & Qualifications:

  • 8+ years Linux system administration experience including installation, configuration, and troubleshooting.
  • Advanced experience in automation and a strong desire to manage systems at scale in a consistent and reliable manner.
  • Advanced-to-expert knowledge securing and configuring public-facing Linux servers and services.
  • Experience with configuration management systems and the ability to write new modules and modify existing ones (preferably SaltStack).
  • Excellent understanding of web server software, HTML, PHP, and the ability to troubleshoot advanced errors.
  • Expertise working in an Agile environment.
  • Proficient in at least one programming language (preferably Python) and code versioning tools such as Git (preferably in conjunction with GitLab).
  • Strong problem-solving attitude.
  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!

Desired Qualifications

  • Experience with web hosting software such as cPanel, Plesk, WHMCS, and Kayako.
  • Experience in developing with Django

 

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
Apply
Share:

Systems Engineer - Networking (Remote)

Location: Ann Arbor, MI / Remote

 

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!

 

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

 

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Network Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

 

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Participate in an on-call rotation.

 

Skills & Qualifications:

  • Experience designing and implementing datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing VLAN schemes, and configuring GRE tunnels.
  • Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
  • 5+ years of Linux system-level network administration and troubleshooting.
  • Considerable depth in any particular area mentioned above.
  • Comfort with helping the group plan, design, and implement large-scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
  • A strong passion for automation and doing things right, or failing right, at least robust!
  • Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
  • Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
    • The ability to work productively on your own or in a team.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!
     

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
Apply
Share:

Job Overview:

A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use. 

The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Software Developers are an integral part of the A2 Hosting team.  We are growing development teams that are dedicated to embracing agile best practices & principles.  We remotely pair program, test first, and own the code from inception into production. If you are experienced with and interested in a collaborative, remote, team-oriented approach to full stack web development, the A2 Hosting Software Development team might be the perfect fit for you!

International candidates are encouraged to apply!  You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.

What you’ll do:

  • Collaboratively write fully tested, clean, high quality code

  • Find creative and innovative approaches to complex problems

  • Actively participate in and sometimes lead design and architecture decisions

  • Work, learn and lead in a remote cross-functional agile team

  • Grow your skills and continue to advance your craft

Skills & Qualifications:

Must have:

  • Excellent communication skills and comfort with working in a remote agile development environment

  • Drive and motivation to learn, lead and contribute

  • Experience and comfort with object oriented principles, design and techniques

  • Experience with responsive web application software development (HTML, CSS, JavaScript)

  • We work primarily in PHP, so you should have deep experience with at least one general purpose programming language, and either have PHP experience or be comfortable quickly picking it up

  • Experience with SQL databases

  • 5+ years of experience in a program language

Bonus Points:

  • Experience in other programming languages and frameworks a plus, e.g. Angular, TypeScript, Laravel

  • Comfortable with penguins, proficiency in linux command line

  • Experience with TDD, test automation, CI/CD, Docker, Gitlab/Github, version control systems e.g. git

  • Good understanding of DevOps and a customer focus

  • Experience working on a remote development team

  • Extensive experience in consuming APIs

What we offer:

  • Subsidized health insurance, dental and vision coverage also available

  • Paid parental leave

  • Company-matching 401k, traditional or Roth

  • Short-term and long-term disability coverage

  • Company provided life insurance

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Online training through Udemy and other providers

If you'd like to join our team, please submit your resume!

Apply
Share:

Summary:
The Solutions Specialist (SS) works directly with current and prospective clients throughout the sales and the upgrade process. The SS is the front-line answering phone calls, tickets and live chat, as needed. The SS will identify opportunities and engage with clients to deliver a white glove sales experience. The SS will work with Sales Engineers to provide custom configurations. The SS will work with Support Leadership to ensure proper follow through on preset expectations. The SS will focus on the long-term client relationship rather than push sales on clients.

Responsibilities:
1. Answer warm sales inquiries via phone calls, tickets, and Live Chats - no cold calling
required.
2. Work with the client to understand their actual needs and suggest the appropriate
service and plan.
3. Escalate complex sales inquiries to Sales Engineers.
4. Maintain CRM records and ensure data is added and updated regularly.
5. Provide weekly sales performance report to Sales Lead.

Expectations: The SS will be expected to:
1. Identify customer business goals and needs rather than push sales.
2. Focus on the long-term client relationship rather than short term revenue.
3. Focus on building partnerships.
4. Leverage our support and engineering team to create creative solutions for our clients.
5. Follow up with clients quarterly to ensure we are meeting their needs.
6. Work with others in a team.
7. Demonstrate excellent verbal and written communication and interpersonal skills while
displaying a high energy level and positive attitude.
8. Identify and develop strategies to overcome obstacles in the prospect’s decision-making
process.
9. Be a self-starter with excellent time management and organizational skills.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are Engineer of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Education/Experience:
Associate's degree (A. A.) or equivalent from two-year college or technical school; and one to two years related experience and/or training; or equivalent combination of education and experience.

Specialized Training:
Proven ability to expand new business through inside and direct sales.

Physical Demands:
The physical demands described here are Engineer of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands and talk or hear. The employee is occasionally required to stand; walk and reach with hands and
arms.

Work Environment:
The work environment characteristics described here are Engineer of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require extended periods of sitting. May require work during non-traditional hours and on the weekends as required by the demands of the position.

Apply
Share:

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with Wordpress and other open source CMS’s  is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Bonus eligibility after 90 Days.
  • Supportive management and team culture.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Paid parental leave
  •  

For United States Based Employees we also offer:

  • Subsidized health insurance, dental and vision coverage.
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance

Compensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position. 

 

Apply
Share: