Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

A2 - Junior Systems Administrator

Job Overview

A2 Hosting, Inc provides Linux and Windows web hosting, virtual private servers and dedicated servers to clients around the world.  As a Junior System Administrator, you are part of our global 24x7 technical operations organization. As a member of the technical operations team, you would be responsible for investigating and providing solutions to make our customer experience better.

A2 Core Values

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile - We are able to move quickly and easily

Typical Duties and Responsibilities

  • Provide solutions to moderately technical issues from internal business units.
  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.
  • Work together with our support teams to resolve any customer impacting server issues.
  • Document system incidents for follow up.
  • Work closely with other internal departments on the best practices for monitoring and resolving issues when alerts are received.
  • Add, modify and remove monitoring checks as business needs change.
  • Other duties as assigned.

Minimum Qualifications

  • 2+ years of Linux (CentOS/RHEL) System Administrator experience.
  • Experience writing basic shell scripts to help automate routine tasks.
  • The ability to read technical documentation and execute commands based on a troubleshooting guide.
  • Basic troubleshooting knowledge in web hosting software such as Apache, MySQL and Exim in a CLI (SSH) interface.
  • The ability to work on a flexible schedule including nights and weekends.
  • Ability to work on your own or as a team in a fast paced and constantly changing environment.
  • Excellent verbal and written English communication skills.
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Job Overview:

A2 Hosting is growing faster than ever. Our software development team has a critical role in creating, maintaining, and designing the internal systems our staff rely on to do their jobs effectively. These tools include our billing system, helpdesk, shopping cart, and even custom WordPress plugins our customers use. 

The software development team follows Agile practices and that has served us well. In order to keep up with our rapid growth, our software platforms and project planning need to evolve. You will be coming on board at time where you can directly influence those changes. A2 is looking for passionate developers who can help us get to that next growth point.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

International candidates are encouraged to apply!  You must be fluent in English, and be able to work collaboratively between the approximate hours of 09:00 - 17:00 US Eastern Time Zone.

What you’ll do

As the Senior Software Developer at A2 Hosting you will be responsible for writing code, analyzing data, and contributing to the design and implementation of software.

Who you’ll work with 

The Senior Software Developer at A2 Hosting will have the opportunity to work with the development team and utilize peer programming to provide the best experience for the customer.

Who you are 

  • Develop software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle
  • Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
  • Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
  • Prepare and install solutions by determining and designing system specifications, standards and programming
  • Improve operations by conducting systems analysis; recommending changes in policies and procedures
  • Update job knowledge by studying state-of-the-art development tools, programming techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Protect operations by keeping information confidential
  • Provide information by collecting, analyzing and summarizing development and service issues
  • Support and develop software engineers by providing advice, coaching and educational opportunities/ Mentor junior and mid-level engineers
  • First and foremost, developing software our users need
  • Collaborate with team to brainstorm and create new products 

Skills you have 

  • 7-10 years of work experience in the software development field 
  • Communication skills
  • Teamwork
  • Analyzing information
  • Software design/ Software documentation/ Software testing
  • General programming skills
  • Software development fundamentals/ Software development process/ Software requirements/ Software architecture
  • Coaching and mentoring
  • Fluent with functional, imperative and object-­oriented languages; knowledge of Java, Scala, or Clojure, or JavaScript would be especially useful
  • Experience working in an agile environment
  • Experience with WHMCS and cPanel would be highly useful
  • Experience building complex web systems that have been successfully delivered to customers
  • Ability to take a project from scoping requirements through actual launch of the project
  • Experience in communicating with users, other technical teams and management to collect requirements, identify tasks, provide estimates and meet production deadlines.

3 Reasons you should apply:

  • You enjoy collaborating with others to find the best solutions 
  • You are curious and enjoy finding the answer to technical problems
  • You are passionate about mentoring others within the development team 

 

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A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience. 

Who you’ll work with 

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally. 

Who you are 

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Skills you have 

  • One to two years related experience and/or training
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

  • You are passionate about giving the best experience to each customer.
  • You enjoy solving complex problems 
  • You take ownership of problems and are curious to find solutions.


Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

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A2 - Manager - System Engineering

Job Overview
A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Manager - System Administrator, you are part of our global 24x7 technical engineering organization. This position is responsible for overseeing the system engineering team while working with the senior engineering manager to ensure a great customer experience.

A2 Core Values
At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile - We are able to move quickly and easily

Typical Duties and Responsibilities

  • Train and mentor new and existing team members.
  • Oversee team members work for quality assurance.
  • Manage employee workloads to meet project deadlines.
  • Generates and shares comprehensive and detailed reports about team performance.
  • Assist Senior System Engineering Manager with ongoing projects and daily operations tasks.
  • Provide solutions to advance and complex technical issues from internal business units.
  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.
  • Install, configure and troubleshoot services such as Apache, MySQL, Exim and cPanel.
  • Work closely with our monitoring, support and infrastructure teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build outs. 
  • Build tools and solutions to automate recurring tasks.
  • Write formal documentation on configuration standards, troubleshooting steps and infrastructure design.
  • Participate in an on-call rotation.
  • Other duties as assigned.

Minimum Qualifications

  • 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.
  • 2+ years of experience acting in a supervisory role for a highly technical organization.
  • The ability to write advanced shell scripts to help automate routine tasks.
  • Advanced knowledge with configuration management systems and the ability to write new modules and modify existing modules (salt).
  • Experience installing, configuring and troubleshooting software on the Linux command line.
  • Advanced knowledge in web hosting software such as Apache, MySQL and Exim.
  • The ability to work on a flexible schedule.
  • Ability to work on your own or as a team in a fast paced and constantly changing environment.
  • Excellent verbal and written English communication skills.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

Apply
Share:

Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

 

Schedule:

The System Engineering team operates 24x7x365, we currently have open positions for our night shift (EST).

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

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Systems Engineer - Networking (Remote)

Location: Ann Arbor, MI / Remote

 

A2 Hosting, Inc. is a premier high performance hosting company with clients around the world. We are currently seeking an experienced Systems Engineer specializing or otherwise experienced in networking who can help us further develop our platforms and products as we continue to grow!

 

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

 

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

Job Overview:
Are you a passionate Network Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects. As we are customer focused, this position will regularly be called on to investigate operational issues identified by our support teams and provide short-term solutions balanced against long-term needs.

This role is open for applicants that can work within any of the four US time zones. This position is 100% remote and you can work anywhere in the world.

Employment Type: Full-time, Exempt, 100% Remote eligible

 

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
  • Investigate operational issues identified by our monitoring or Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Participate in an on-call rotation.

 

Skills & Qualifications:

  • Experience designing and implementing datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing VLAN schemes, and configuring GRE tunnels.
  • Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
  • 5+ years of Linux system-level network administration and troubleshooting.
  • Considerable depth in any particular area mentioned above.
  • Comfort with helping the group plan, design, and implement large-scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
  • A strong passion for automation and doing things right, or failing right, at least robust!
  • Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
  • Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
    • The ability to work productively on your own or in a team.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!
     

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
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We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

We are looking for motivated, team-focused, fast learners to join our support family. Let's get into the core of what we expect from you:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Resolve basic to complex client issues via email, live chat, and Phone.
  • Learn and have fun!

Here are a few areas we believe are essential to being able to succeed in this position.

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience troubleshooting Linux servers and applications (CentOS, CloudLinux).
  • Experience with Wordpress and other open source CMS’s  is preferred.
  • Familiarity with common web hosting services (Cpanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.    

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer all our employees. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Bonus eligibility after 90 Days.
  • Supportive management and team culture.
  • Bonus for referring friends (referral program).
  • Company sponsored parties, events, and conference attendance.
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time
  • Paid parental leave
  •  

For United States Based Employees we also offer:

  • Subsidized health insurance, dental and vision coverage.
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance

Compensation is dependent on experience level. While this is not necessarily an entry-level position, we will gladly consider hobbyists, recent graduates, and students. US and Non-US candidates are welcome to apply! We do not offer relocation opportunities as this is a remote position. 

 

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A2 Hosting, Inc. is a premier hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills to join our growing support team. Excellent communication skills are required along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set. Ideal candidates have a passion for Linux and love a good technical challenge. Previous experience in the hosting industry is a major plus.

Our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Position Overview:

Migrations Specialists facilitate the onboarding of new clients and fulfill existing client requests by performing website migrations. By collaborating with Technical Support Staff, Migrations Specialists are expected to deliver an unsurpassed support experience to all A2 Hosting Clients.

Expectations:

  • Deliver remarkable support experiences.
  • Get technical and provide creative solutions for complex problems.
  • Go the extra mile when solving client cases.  
  • Process basic to complex internal and external website migrations.
  • Learn and have fun!

Job responsibilities:

  • Be responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follow support policies and procedures as set by the Leadership Team.
  • Meet with Leadership Team regularly and provide feedback on workflow and processes.
  • Resolve migration requests within established service level agreement (SLA).
  • Resolve client requests by adhering to the established migration workflow.
  • Attend meetings and training sessions as scheduled.
  • Perform other duties as assigned.

Qualifications:

  • Strong customer service skills.
  • Excellent verbal and written English communication skills.
  • Strong desire to grow technical skills.
  • Previous experience in the web hosting industry is preferred but not required.
  • Experience with Wordpress and other open source CMSs is preferred.
  • Familiarity with common web hosting services (cPanel, Plesk, PHP, MySQL, FTP, DNS)
  • Patience and perseverance to provide exceptional technical support to non-technical users.

Nice to have:

  • RHCSA
  • Linux+
  • cPanel University Certification
  • Plesk Certification

Let’s talk about some perks. Our goal is to be a preferred employer. Here are some benefits we offer. We are always looking for new perks. Bonus points if you suggest something at your interview!  

  • Fully remote position.
  • Healthy team culture and collaborative work environment.
  • Quarterly bonus eligibility after 90 Days.
  • Supportive management with no bureaucracy.
  • Bonus for referring friends (Employee Referral Program).
  • Company sponsored parties, events, and conference attendance.
  • Subsidized health insurance, dental and vision coverage also available for US-based team members.
  • Company-matching 401k, traditional or Roth for US-based team members.
  • Short-term and long-term disability coverage for US-based team members.
  • Company provided life insurance for US-based team members.
  • Paid parental leave.
  • Paid vacations, holidays and sick time.
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