Open Web Hosting Career Positions

open positionsFrom Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!

Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

Schedule:

The System Engineering team operates 24x7x365, we currently have open positions for our day shift (EST).

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

Apply
Share:

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

As the Solutions Sales Specialist at A2 Hosting you will focus on presenting the best solutions for our prospects and customers needs on a remote basis anywhere in the world as long as you have a reliable internet connection. You will communicate effectively through phone, chat, tickets and email with potential and existing customers while meeting/ exceeding sales group target objectives.

Who you’ll work with 

As a Solutions Sales Specialist at A2 Hosting you will work closely with marketing, support, billing and work with other Solutions Sales Specialists in an effort to find the best solutions for our customers. 

Who you are 

  • Take great pride in customer satisfaction and finding the best web hosting solution for their situation
  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Guide callers through  the order process/upgrade, navigating the company site and/or using the products

Skills you have 

  • Experience - entry level
  • High School Diploma 
  • Clear communication
  • Interpersonal skills
  • Teamplayer
  • Technical skills/Web hosting industry is a plus

3 Reasons you should apply:

  • You enjoy finding the best solutions for customers 
  • You have a passion for working with people and collaborating 
  • You communicate well with others 

 

**All applicants should have a reliable high-speed internet connection and provide their own computer and work space.

Apply
Share:

Job Overview:

A2 Hosting, Inc., a premier high performance hosting company, provides shared web hosting, virtual private servers and dedicated servers to clients around the world.  As a Senior System Engineer, you will be part of our global 24x7 technical operations team. As a member of the technical operations team, you would be responsible for investigating and providing solutions to complex technical issues that will make our customer experience better.  This position is 100% remote.

Schedule:

The System Engineering team operates 24x7x365, we currently have open positions for our night shift (EST).

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
Agile -
We are able to move quickly and easily

Responsibilities for Senior System Engineer:

  • Provide solutions to complex technical issues from internal business units.

  • Monitor the A2 server farm for stability and take proactive and reactive measures to correct and prevent system issues.

  • Work closely with our monitoring, engineering and platform teams to come up with best practices and ways to improve the existing infrastructure and new infrastructure build-outs. 

  • Build tools and solutions to automate recurring tasks.

  • Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design.

  • Design and implement large and complex technology projects.

  • Participate in an on-call rotation.

  • Other duties as assigned.

Minimum Qualifications:

  • 3 years of Linux (CentOS/RHEL) System Administrator experience in a web hosting environment.

  • The ability to write shell scripts to help automate routine tasks.

  • Familiarity with configuration management systems and the ability to write new modules and modify existing modules, e.g. Salt.

  • Expert knowledge in web hosting software such as Apache, Litespeed, MySQL, and Exim.

  • Ability to work on your own or as a team in a fast-paced and constantly changing environment.

  • Excellent verbal and written English communication skills

What We Offer:

  • Subsidized health insurance; dental and vision coverage also available (for US Team Members only)

  • Paid parental leave

  • Company-matching 401k, traditional or Roth (for US Team Members only)

  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays and sick time

  • Company-sponsored life and disability insurance (for US Team Members only)

  • Annual company events such as a summer BBQ and holiday party

  • The ability to work from home, this position is 100% remote

If you'd like to apply to our team, please submit a resume and cover letter telling us why you would be a great fit for our team.

This position is a remote position, you can live anywhere in the world as long as you have a reliable internet connection.

Apply
Share:

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online.

We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better
  • Agile - We adapt to change quickly

We are currently seeking a Python developer/Senior systems administrator to join our growing Team!

Who you are

This position is responsible for handling advanced systems administration and automation tasks, as well as development of our in house datacenter automation tool which is written in Python. 

At A2 there are thousands of servers and devices that our teams need to manage the state of the equipment. To accomplish this, A2 uses a custom Python Django application that drives our datacenter automation. The servers and devices that are managed by this system are a mix of both internal and customer facing systems.

While this Python app is running Django, there is a lot more to it. There is a lot of backend code that requires Linux and Network systems training to fully understand and be successful in this project. The Python app exposes an API to our billing system to handle the lifecycles of some of our hosting products, like bare metal dedicated servers or VPS. Our billing system issues create, terminate, suspend, and resume commands to the Python system and it takes care of running the necessary commands to put the device into the requested state.

What you’ll do

  • Deployment and maintenance of company level infrastructure, including but not limited to Apache, Nginx, Litespeed Web Server, exim, Postfix, LDAP, FreeIPA, PowerDNS, BIND, MySQL, Varnish, cPanel/WHM, Salt, etc.
  • Development and maintenance of A2 Hosting’s in house Datacenter automation tool written in Python.
  • Escalated troubleshooting of systems in a 24/7 environment, including on call rotation
  • Proactive maintenance of a large fleet of servers including customer environments.
  • Documentation of deployed systems, troubleshooting processes, infrastructure design, etc.
  • Guidance and consultation on internal projects and company priorities.
  • Other duties as assigned.

Skills you have

  • 3+ years Linux Systems Administration
  • 3+ years Python development
  • Experience with configuration management systems
  • Experience with datacenter automation
  • Experience in a Hosting or similar Technology company is a plus

3 Reasons you should apply:

  • You have a passion for designing and building scalable infrastructures to support the growth of the business and it’s clients.
  • You enjoy collaborating with team members and across company organizations to identify opportunities to improve the customer experience and enhance efficiency.
  • You are curious and enjoy troubleshooting, debugging and improving existing systems.
Apply
Share:

Are you a passionate Network Administrator/Architect or Platform Engineer looking for a new challenge? Do you have laser focus to provide the best products and services that will ensure an awesome customer experience? Are you naturally curious and a team player? If so, we have the perfect opportunity for you!

We are looking for an experienced individual ready to join the rest of the Networking, Infrastructure, and Systems Teams to continually improve upon our existing infrastructure and to keep us at peak performance and reliability. This position will also diagnose and fix complex hardware, software, and network issues as well as take point on both implementation and R&D projects. As we are customer focused, this position will regularly be called on to investigate operational issues identified by our support teams and provide short-term solutions balanced against long-term needs.

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We are able to move quickly and easily

What you’ll do:

  • Collaborate with a great team of helpful and like-minded people designing and implementing network architecture to improve existing infrastructure or build out new locations from the ground up.
  • Learn new things and help determine the business value for new technologies and products.
  • Maintain and improve service quality and reliability across our complex set of services.
  • Share your knowledge and experience with both high- and low-level folks to increase the strength and collaboration of our teams.
  • Troubleshoot production issues and coordinate with the Infrastructure, Systems, and Support teams.
  • Investigate operational issues identified by our monitoring or Support teams.
  • Help the team establish and refine policies and processes to provide top-notch services and help Support provide top-notch support.
  • Standardize, optimize, and automate our infrastructure for maximum performance and stability.
  • Document configuration standards, troubleshooting steps, and platform designs.
  • Participate in an on-call rotation.

Skills & Qualifications:

  • Experience designing and implementing datacenter networks, local and wide area, including everything from network hardware selection, to setting up multiple locations, designing VLAN schemes, and configuring GRE tunnels.
  • Ideally, deep experience with Cisco IOS administration and implementation. We're heavy on Cisco but also have Juniper, Ubiquiti, Corero, and Fortinet so concepts are far more important than brand specialization.
  • 5+ years of Linux system-level network administration and troubleshooting.
  • Considerable depth in any particular area mentioned above.
  • Comfort with helping the group plan, design, and implement large-scale internal applications to scratch our own itches, such as automated provisioning systems or datacenter/inventory management or some kind of web frontend to abstract network configuration.
  • A strong passion for automation and doing things right, or failing right, at least robust!
  • Knowledge of the value in good, clear procedural and reference documentation and the ability to produce it.
  • Preferably, a familiarity with configuration management systems for ensuring networking gear consistency and managing changes.
    • The ability to work productively on your own or in a team.
  • Excellent verbal and written English communication skills.
  • A positive attitude and eagerness to share!

What we offer:

  • Subsidized health insurance; dental and vision coverage also available
  • Paid parental leave
  • Company-matching 401k, traditional or Roth
  • Short-term and long-term disability coverage
  • Company provided life insurance
  • Paid Time Off (PTO) bank of hours to be used for vacations, holidays, and sick time
  • Online training through Udemy and other providers
Apply
Share:

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better
  • Agile - Nimble, adapt to change quickly

What you’ll do

The Migrations Specialist at A2 Hostings role is to provide migration support to our customers. Resolves technical and general customer service issues by performing the following duties.

Who you’ll work with 

As a migration specialist you work with the migration team, and collaborate occasionally with various departments within A2 Hosting. 

Who you are 

  • Responsible for the website migration lifecycle, including communicating with the customer regarding any relevant pre-migration information, performing the migration and following-up with the customer to address any post-migration concerns.
  • Follows support policies and procedures as set by management.
  • Meets with management concerning company agendas.
  • Resolves migration requests within service level agreement (SLA).
  • Works with managers and support leads to identify and correct areas of improvement within support.
  • Responds to and resolves requests as per special instructions and modus operandi.
  • Attends meetings and training sessions as scheduled.
  • Assists with emergency mitigation and response by proper escalation and taking all appropriate action.
  • Assists with system and network project implementation.
  • Performs other duties as assigned.

Skills you have 

  • Associate's degree (A. A. / A. S.) or equivalent from two-year college or technical school; or four to six years related experience and/or training
  • Two years Linux administration experience and one year experience programming with interpreted languages required.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. 
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • To perform this job successfully, an individual should have knowledge of word processing software, including CLI-based text editors such as vi and nano; spreadsheet software; internet software, including browsers, chat clients, mail clients, and softphones; MySQL database software; cPanel/WHM; iptables; Linux; Red Hat Package Manager; and other internet technologies

3 Reasons you should apply:

  • You take ownership of the customers' overall experience 
  • You enjoy collaborating with others 
  • You’re able to properly define problems, collect, analyze and apply data

 

Apply
Share:

At A2 Hosting, our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

  • Passionate - We take pride in what we do
  • Collaborative - We think about the team first
  • Customer Focused - We are empathetic and respectful
  • Curious - We desire to learn and do better
  • Agile - Nimble, adapt to change quickly

What you’ll do

The Operations Manager’s ultimate responsibility is to help our company run smoothly, remove bottlenecks from larger projects while helping the company comply with legal and reporting requirements. 

Who you’ll work with 

The Operations Manager is responsible for working with the department heads of finance, support, marketing, engineering and product on project delivery, legal compliance and data reporting. 

Who you are

  • Communicate with technical and non-technical departments regarding on-going company projects and communicate statuses back to the leadership team and the company as a whole
  • Work with teams to generate reporting around key metrics and analytics to communicate the health of the company as a whole and individual department’s progress. 
  • Improve operational efficiency and readiness by scaling operations for existing products and designing operational programs for new initiatives.
  • Enable teams with best practices, methodologies, and tools.
  • Understand and learn technical concepts to relating to web hosting
  • Very comfortable with technology and online tools to get work completed quickly
  • Be willing to continuously learn new skills and technologies to get your work completed. 
  • Be able to provide your own workspace, computer equipment and highly reliable Internet connection
  • Complete other duties as assigned by your manager

Skills you have 

  • Native-level fluency in both written and spoken English
  • Extremely proficient at  Excel and data reporting tools like PowerBI, Tableau, or similar to develop reports around key metrics used to track the company’s performance. 
  • Basic project management experience and skills to track deliverables from multiple teams through to a project's completion. 
  • Extremely organized and able to manage multiple project due dates simultaneously
  • Strong leadership skills
  • Proven experience managing complex data and projects.
  • Familiarity with business finances.
  • Professional and proactive work ethic.
  • Attention to detail.
  • High competence in project and stakeholder management.
  • Ability to meet deadlines.

Exceptionally qualified candidates will also have: 

  • A strong understanding of the Agile and Lean frameworks.
  • A background in web hosting, a domain registrar, or at an ISP company
  • Extremely analytical and data-focused.

2 Reasons you should apply:

  • You are able to work independently while collaborating with other departments when needed
  • You enjoy working with data, interpreting and communicating information across the organization
Apply
Share:

We are currently seeking talented individuals to join our growing support team. Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working in a team? Are you familiar with Linux Servers? If so, A2 Hosting has a position for you!

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

At A2 Hosting our Core Values guide the work that we do. You might fit in well at A2 if these values describe you:

Passionate - We take pride in what we do

Collaborative - We think about the team first

Customer Focused - We are empathetic and respectful

Curious - We desire to learn and do better

Agile - We act quickly and decisively. 

What you’ll do

As a Support Generalist at A2 Hosting you will be the first point of contact for all customers that require technical assistance.  

Who you’ll work with 

The Support Generalist collaborates regularly with other support team members to resolve more complex customer requests. 

Who you are 

  • Provide customers with answers/solutions for basic requests
  • Initiate the swarming collaboration process and participate in it actively
  • Meet set productivity and quality requirements for the position
  • Provide improvement suggestions to the responsible team members

Skills you have 

  • English speaking upper to intermediate
  • Web hosting experience
  • Communication, 
  • Interpersonal skills, 
  • Customer service 
  • Knowledge of software maintenance
  • Excellent problem solving and analytical skills

3 Reasons you should apply:

  • You are curious and enjoy finding solutions 
  • You enjoy connecting with customers 
  • You collaborate well with others
Apply
Share:

First, let's get introduced. We are A2 Hosting, a global web hosting provider. We offer web hosting services that allow our clients to showcase their creativity and talents online. We have a growing global team with a strong culture of empowerment and professional development.

What you’ll do

At A2 Hosting the Technical Writer is primarily responsible for creating and maintaining material for A2 Hosting’s Internal Knowledge Base and training program. The Technical Writer will coordinate with Subject Matter Experts to research and document new and existing services, processes, and procedures and ensure all internal training material and knowledge base articles are accurate and up to date.

Who you’ll work with 

As the Technical Writer at A2 Hosting, you will report to our Support Operations Manager.

Expectations

  • Maintain a comprehensive library of technical terminology. 
  • Conduct regular reviews of articles and training material to ensure uniformity and continuity of style.
  • Collaborate with staff to obtain an in-depth technical understanding of the A2 services, processes, and procedures.
  • Collaborate with the training team and SMEs in the design and revision of training material.
  • Collaborate with subject matter experts to ensure the accuracy of technical articles, processes, and procedures.
  • Solicit topics for technical literature from Team leadership, Frontline Staff, and other stakeholders.  
  • Ability to create and maintain video tutorials.  

Skills you have 

  • Demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.
  • Accurately communicate pertinent information to create a work environment that engages colleagues in the decision-­making process while catering to the best interests of clients, colleagues, and the company in general.
  • Maintain excellent attendance.
  • Timely delivery of assigned tasks. 
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Exposure to the Agile process is a huge positive.

Reasons you should apply:

  • You are fluent in technical terminology
  • You are a lifelong learner and are curious about trends in technology
  • You pride yourself on your excellent organization skills 
  • You are collaborative.
  • You are passionate.
  • You are Customer Focused.
  • You are agile and have the ability to adapt.
Apply
Share:

A2 Hosting, Inc. is a premiere Linux hosting company with clients around the world. We are currently seeking talented individuals with strong customer service skills. Excellent communication skills are expected along with an honest, self-motivated, and strong desire to expand and capitalize on your existing skill set.

What you’ll do

The Billing Specialist at A2 Hosting works directly with current and prospective clients throughout the billing process. The billing specialist will answer tickets, Live Chats, and Phone Calls as needed. The Billing Specialist will identify opportunities and engage with clients to deliver a white glove experience. 

Who you’ll work with 

The Billing Specialist at A2 Hosting works with other billing specialists primarily and may collaborate with other departments occasionally. 

Who you are 

  • Delight the customer with billing assistance to inquiries via phone, chat, and email.
  • Quote prices for services, upgrades, downgrades, etc.
  • Review incoming orders to ensure service is delivered promptly.
  • Check orders that have been flagged for review for possible activation.
  • Process account terminations and refunds, where applicable.
  • Handle chargeback inquiries.
  • Perform regular audits.

Skills you have 

  • One to two years related experience and/or training
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
  • Ability to write reports, business correspondence, and procedure manuals. 
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. 
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

3 Reasons you should apply:

  • You are passionate about giving the best experience to each customer.
  • You enjoy solving complex problems 
  • You take ownership of problems and are curious to find solutions.


Final note: This is a customer service position, not one in accounting or finance or in billing and coding.

Apply
Share:

 

 

Loading