Knowledge Base

Advanced domain management using the Customer Portal

This article describes how to accomplish advanced domain management tasks using the A2 Hosting Customer Portal.

The information in this article only applies to domains purchased directly from A2 Hosting. If you purchased a domain from a third-party registrar, check their documentation instead for information about how to manage your domain.

Changing contact information

To change the registrant, administrative, or technical contact information for a domain, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - Domains menu

  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, or pending domains. To do this, in the View sidebar, click the type of domain status you want to view.
  4. In the Manage sidebar, click Contact Information.
  5. You can update the domain contact information for the following contacts. For each contact, you can select an existing account contact, or enter custom contact information in the text boxes provided:

    • Registrant contact
    • Administrative contact
    • Technical contact
  6. Click Save Changes.

Configuring custom name servers

For detailed information about how to configure custom name servers for a domain you purchased from A2 Hosting, see this article.

Managing DNS records

You can use the Customer Portal to manage DNS records for your domain. You can add and modify A, MX, CNAME, SPF records and more.

Make sure you completely understand the effects of changing DNS records for a domain. Incorrect DNS settings can easily make your site inaccessible.

To manage DNS records, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - Domains menu

  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, or pending domains. To do this, in the View sidebar, click the type of domain status you want to view.
  4. In the Manage sidebar, click DNS Management.
  5. On the DNS Management page, you can view, add, and modify DNS records for the domain:

    Customer Portal - Domains - Manage DNS

    • In the Host Name text box, type the host name.
      • To associate the base domain name (for example, example.com with nothing before it) with an IP address, type @ for the host name.
      • To specify a wildcard DNS record, type an asterisk (*) for the host name.
    • In the Record Type list box, select the DNS record type.
    • In the Address text box, type the IP address.
    • If you are setting an MX record, type the priority in the Priority text box.
  6. Click Save Changes.

Obtaining an EPP code

If you want to transfer your domain to another registrar, you must obtain an EPP (Extensible Provisioning Protocol) code first. The EPP code is an additional security measure that helps prevent unauthorized domain transfers.

Domain registrars may also refer to the EPP code as the EPP key, an AuthInfo code, a transfer secret, or something similar.

To obtain an EPP code, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS.
  3. Click the domain for which you want to obtain an EPP code.
  4. In the Manage sidebar, click Get EPP Code.
  5. A confirmation page appears, notifying you that the EPP code has been sent to the registrant e-mail address for the domain.