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Advanced domain management using the Customer Portal

This article describes how to accomplish advanced domain management tasks using the A2 Hosting Customer Portal.

The information in this article only applies to domains purchased directly from A2 Hosting. If you purchased a domain from a third-party registrar, check their documentation instead for information about how to manage your domain.

Changing contact information

To change the registrant, administrative, or technical contact information for a domain, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - My domains

  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:

    Customer Portal - Domains - View sidebar

  4. In the Manage sidebar, click Contact Information.

  5. You can update the domain contact information for the following contacts. For each contact, you can select an existing account contact, or enter custom contact information in the text boxes provided:

    • Registrant contact
    • Administrative contact
    • Technical contact
  6. Click Save Changes.

Configuring custom name servers

For detailed information about how to configure custom name servers for a domain you purchased from A2 Hosting, see this article.

Managing DNS records

You can use the Customer Portal to manage DNS records for your domain. You can add and modify A, MX, CNAME, SPF records and more.

  • Make sure you completely understand the effects of changing DNS records for a domain. Incorrect DNS settings can easily make your site inaccessible.
  • To manage DNS settings using the A2 Hosting Customer Portal, you must use the default name servers.

To manage DNS records, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - My domains

  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, cancelled, or expiring domains. To do this, in the View sidebar, click the type of domain status you want to view:

    Customer Portal - Domains - View sidebar

  4. In the Manage sidebar, click DNS Management.

  5. On the DNS Management page, you can view, add, and modify DNS records for the domain:

    Customer Portal - Domains - DNS management

    • In the Host Name text box, type the host name.
      • To associate the base domain name (for example, example.com with nothing before it) with an IP address, type @ for the host name.
      • To specify a wildcard DNS record, type an asterisk (*) for the host name.
    • In the Record Type list box, select the DNS record type.
    • In the Address text box, type the IP address.
    • If you are setting an MX record, type the priority in the Priority text box.
  6. Click Save Changes.

Obtaining an EPP code

If you want to transfer your domain to another registrar, you must obtain an EPP (Extensible Provisioning Protocol) code first. The EPP code is an additional security measure that helps prevent unauthorized domain transfers.

Domain registrars may also refer to the EPP code as the EPP key, an AuthInfo code, a transfer secret, or something similar.

To obtain an EPP code, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - My domains

  3. Click the domain for which you want to obtain an EPP code.
  4. In the Manage sidebar, click Get EPP Code.
  5. A confirmation page appears, notifying you that the EPP code has been sent to the registrant e-mail address for the domain.

Bulk Domain Management

The Customer Portal allows bulk updates for nameserver selection, auto-renew status, registrar lock status and contact information. To update any of those items, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - My domains

  3. Select the domains to be updated by clicking the checkbox at the left of every domain name to be updated.

    Domains are selected by checking the box at the left of each domain.

  4. Scroll to the bottom of the domain list and click the With Selected button.

    Select the desired action

  5. Select the desired action from the popup list.
  6. The following page confirms the domains to be affected so you can check the correct domains have been selected.
  7. Make the desired changes to the domains.
  • Renewing a domain

    You can renew domains you have purchased from A2 Hosting by using the Customer Portal.

  • Registering a domain

    Learn how to use the A2 Hosting Customer Portal to purchase and register a domain name.

  • Basic domain management

    Learn how to do basic domain management tasks using the A2 Hosting Customer Portal. You can change the name servers for a domain, set the registrar lock, and more.