Knowledge Base

Basic domain management using the Customer Portal

This article describes how to use the A2 Hosting Customer Portal to do basic domain management tasks, such as changing the domain's name servers and setting the registrar lock.

The information in this article only applies to domains purchased directly from A2 Hosting. If you purchased a domain from a third-party registrar, check their documentation instead for information about how to manage your domain.

Viewing domain information

To view basic information about your domain, such as payment and registration dates, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS:

    Customer Portal - Domains menu

  3. Click the domain you want to configure.

    You can filter the list of domains to only display active, expired, or pending domains. To do this, in the View sidebar, click the type of domain status you want to view.
  4. Information about your domain appears:

    Customer Portal - Domain information

Changing the name servers for a domain

To change the name servers for a domain, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS.
  3. Click the domain you want to configure.
    You can filter the list of domains to only display active, expired, or pending domains. To do this, in the View sidebar, click the type of domain status you want to view.
  4. In the Manage sidebar, click Nameservers.
  5. To use the default name servers, click Use default nameservers.
    To manage DNS settings using the A2 Hosting Customer Portal, you must use the default name servers.
  6. To use custom name servers, click Use custom nameservers, and then type the name server names in the text boxes.
    If you use custom name servers, you cannot manage DNS settings using the A2 Hosting Customer Portal.
  7. Click Change Nameservers.
    DNS changes can take up to 24 hours to fully propagate. For information about how to access your web site before DNS propagation is complete, please see this article.

Setting the registrar lock for a domain

For security reasons, you should keep your domain locked to prevent unauthorized transfers. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click MY DOMAINS.
  3. Click the domain you want to configure.
    You can filter the list of domains to only display active, expired, or pending domains. To do this, in the View sidebar, click the type of domain status you want to view.
  4. In the Manage sidebar, click Registrar Lock.
  5. The current registrar lock status appears:
    • If the lock is disabled, click Enable Registrar Lock.
    • Although it is not recommended, you can disable the lock. To do this, click Disable Registrar Lock.