Knowledge Base

How to upgrade your hosting package

This article describes how to upgrade your hosting package.

Upgrades are processed within 24 hours, and usually much faster than that. There is also no penalty to upgrade; you only have to pay the difference between the two packages.

Upgrading a shared or reseller hosting package

To upgrade a shared or reseller hosting package, all you have to do is open a billing ticket on the Customer Portal at https://my.a2hosting.com. Please note in the ticket the upgrade you would like, as well as the billing cycle (for example, monthly, semi-annually, etc.).

Upgrading to a VPS package

If you have a shared or reseller hosting package, and would like to upgrade to a VPS, you must order it as a new service. Submitting a billing ticket is not sufficient. After you have moved the data from your old account to the VPS, you can cancel the old plan.

To upgrade from a shared or reseller package to a VPS package, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services and then click ORDER NEW SERVICES:

    Customer Portal - Order services

  3. In the Categories sidebar, click the type of VPS that you want:

    • For a semi-managed VPS, click VPS Hosting.
    • For a managed VPS, click Managed VPS Hosting.
    • For a cloud VPS, click Cloud Hosting.
  4. Select the VPS package that you want, and then click Order Now.

Upgrading an existing account to new package limits

We occasionally upgrade our package limits to remain in line with industry standards. If you are an existing customer, we can upgrade your account to the new limits. This is a manual upgrade, however, so we ask that you only request an upgrade if you are close to reaching a particular limit.

To upgrade your existing account limits, please open a support ticket on the Customer Portal at https://my.a2hosting.com.