Knowledge Base

How to view and change settings for shared hosting accounts

This article describes how to use the A2 Hosting Customer Portal to view and change settings for a shared hosting account. In addition to changing the login settings, you can do many common administrative tasks right from the Customer Portal interface.

Viewing and changing account login settings

You can use the A2 Hosting Customer Portal to view the username and password for your shared hosting account. You can also use it to change the password.

Your shared hosting username and password is different from the e-mail address and password that you use to log in to the A2 Hosting Customer Portal. You use your shared hosting username and password to access cPanel, SSH, FTP, and more.

To view or change your shared account login settings:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services, and then click MY SERVICES:

    Customer Portal - My Services menu

  3. Under My Products & Services, locate your hosting package, and then click Manage.
  4. Under Actions, click Change Password.
  5. To change your password, type the new password in the New Password text box.

    Make sure you choose a strong password. The Password Strength bar indicates the password's strength as you type it.
  6. In the Confirm New Password text box, re-type the new password.
  7. Click Save Changes.

Using Quick Shortcuts

The Quick Shortcuts feature enables you to do many common administrative tasks right from the Customer Portal interface.

To access Quick Shortcuts, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services, and then click MY SERVICES:

    Customer Portal - My Services menu

  3. Under My Products & Services, locate your hosting package, and then click Manage.
  4. In the Quick Shortcuts section, click the feature you want to use:

    Customer Portal - Quick Shortcuts

  5. The Customer Portal automatically logs you in to cPanel.

    You can also create an e-mail account directly from the Customer Portal interface. To do this, follow these steps:

    • In the Quick Create Email Account section, in the Yourname text box, type a username for the account.
    • In the Desired Password text box, type a password for the account.
    • Click Create. The Customer Portal creates the e-mail account.

Viewing usage statistics

You can also view the following usage statistics for your account:

  • Disk usage.
  • Bandwidth usage.

To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services, and then click MY SERVICES:

    Customer Portal - My Services menu

  3. Under My Products & Services, locate your hosting package, and then click Manage.
  4. In the Usage Statistics section, view your account usage statistics.