Knowledge Base

How to manage a Cloud VPS

This article describes how to administer a Cloud VPS using the A2 Hosting Customer Portal.

Starting and stopping a virtual machine

You can use the Customer Portal to control the Cloud VPS running state. With one click, you can start, stop, and reboot the virtual machine. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services and then click My Services.
  3. Locate your Cloud VPS service, and then click Manage.
  4. The Cloud VPS page appears. This page includes the VM State area:

    Customer Portal - Cloud VPS - VM State

  5. Use the buttons to control the virtual machine's running state:

    • To start the virtual machine, click Start VM.
      The Start VM button is only visible when the virtual machine is not running.
    • To stop the virtual machine, click Stop VM.
      The Stop VM button is only visible when the virtual machine is running.
    • To reboot the virtual machine, click Reboot VM.

Using the serial console

The serial console allows you to access the virtual machine's command line environment from within the Customer Portal.

Although the serial console is convenient, it can also be slow. Using SSH is a much faster way to access your Cloud VPS from the command line.

To access the serial console, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services and then click My Services.
  3. Locate your Cloud VPS service, and then click Manage. The Cloud VPS page appears.
  4. Make sure the virtual machine is running. If it is not running, click Start VM in the VM State area.
  5. Click Serial Console in the VM State area. The serial console opens in a new window.
  6. Log in to the virtual machine.

Resetting the root password

You can reset the virtual machine's root password. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services and then click My Services.
  3. Locate your Cloud VPS service, and then click Manage. The Cloud VPS page appears.
  4. If the virtual machine is running, click Stop VM in the VM State area.
    To reset the password, the virtual machine must be stopped.
  5. Click Reset Password.
  6. The Customer Portal displays the virtual machine's new root password. Click OK.
  7. You can now restart the virtual machine and use the new password.