This article describes how to enable and disable two-factor authentication (2FA) for a Professional or Pro Plus Email account. By enabling two-factor authentication, you provide an extra layer of security for your account.
By default, when you log in to your Professional or Pro Plus Email account, you type a username and password to access it.
Two-factor authentication (2FA) provides an extra layer of security, because in addition to knowing the correct username and password, you must provide another piece of information. In this case, the piece of information is a numeric password generated on one of your mobile devices, such as a smartphone or tablet.
This means that for a potential attacker to access your account, he or she would not only need to have something you know (your username and password), but also something you have (your mobile device). This two-factor approach to logins can significantly enhance your account's security.
There are two things you must do to use two-factor authentication with your Professional or Pro Plus Email account.
First, you must install an authenticator app on your smartphone or tablet:
Second, you must enable two-factor authentication for the account in webmail. To do this, follow these steps:
In the left sidebar, click Security (2FA):
Click I have an authenticator app:
Webmail generates a one-time password embedded in a QR code image. Use the authenticator app on your mobile device to scan the QR code image. After your device scans the QR code, it generates a one-time numeric password.
Type the six-digit authentication code that you see in the app, and then click Verify:
The Setup Complete message appears with several recovery codes.
If you decide that you no longer want to use two-factor authentication with your Professional or Pro Plus Email account, you can disable it. To do this, follow these steps:
In the left sidebar, click Security (2FA), and then click Manage:
Click Yes, Disable to confirm:
Two-factor authentication is now disabled for the account.
For more information about how to use two-factor authentication with Professional and Pro Plus Email accounts, please see the following Titan documentation:
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