Knowledge Base

Excessive disk usage on shared hosting accounts

As a shared hosting customer, you may receive messages from the Smart System Notifier about excessive disk usage. This article discusses possible causes and ways to resolve the issue.

Smart System Notifier messages

As a shared hosting customer, you will receive an e-mail message from us if your account's disk usage begins to affect server performance and stability. This Smart System Notifier message informs you of conditions that impact the performance and stability of your account and the server that hosts it. By informing you of these conditions early, we can work together to improve your account's performance and stability before the issue impacts the entire server.

High disk usage

As described in our Terms of Service, cPanel backups older than 90 days in a customer account may be removed from the server at our discretion. Complimentary Server Rewind for shared web hosting backups are limited to a 50GB quota. If an account exceeds 50GB of disk usage, it will no longer be backed up. Please download any cPanel backups and store them locally. Any cPanel backups older than 90 days are subject to removal by our system administrators.

Also, please review Section 8, “Use of the Services” which prohibits using your account as an online backup service for content “not directly related to the website.” Any files on your account must be part of an active website. Archival copies and backups are prohibited on A2 Hosting shared servers. Backing up the contents of a PC, maintaining an MP3 library, or storing large photo archives, for example, is in violation of our Terms of Service for shared servers.

There is a Disk Space Usage tool in cPanel that you can use to analyze your account's disk usage. For more information, please see this article.

If your website's storage needs are increasing, please contact our Sales department so we can discuss upgrade options.