Knowledge Base

How to use Server Rewind to restore e-mail

This article describes how to use the Server Rewind feature in cPanel to restore e-mail.

  • Please note that this process completely replaces all e-mail on the account. Make sure you back up your e-mails before proceeding.
  • Server Rewind is not available on managed VPS accounts with root access (Core VPS).
For server performance and stability reasons, Server Rewind is unavailable during scheduled maintenance periods:
  • For accounts hosted at the U.S. data center, Server Rewind is unavailable daily between 3:00 AM and 5:00 AM Eastern Standard Time (and between 3:00 AM and 5:00 AM Eastern Daylight Time, when applicable).
  • For accounts hosted at the Iceland data center, Server Rewind is unavailable daily between 3:00 AM and 5:00 AM GMT.

Backups and Server Rewind

All A2 Hosting servers have redundant hard drives for real-time RAID 1 mirrored backups. We also provide off-server backups. These server backups are stored for the last 30 days on a best-effort basis. To do a restore from one of these backups, use the Server Rewind feature in cPanel.

If you require assistance from our Guru Crew in retrieving backups, please open a support ticket on the Customer Portal at https://my.a2hosting.com. In the ticket, please specify what you want to restore, and we will make a best effort to restore your data.

We recommend that you maintain your own backups as well. If you create full or partial backups using the cPanel Backup feature, however, please do not save multiple copies of backups on your hosting account. For more information, please see section 8 of our Terms of Service.

Restoring e-mail with Server Rewind

To restore e-mail using Server Rewind, follow these steps:

  1. Before using Server Rewind, back up your e-mail off-site, and then remove the mail directory from the account entirely.
    An easy way to back up e-mail is to set up a client application to access your accounts using POP. POP downloads all e-mail messages locally to your computer. For information about how to do this, please see this article.
  2. In the Files section of the cPanel home screen, click Server Rewind.
  3. Select the date that contains the e-mails you want to restore. To expand a date, click the + icon.
  4. Select the mail directory.
    Make sure you leave the Restore into this location in my home directory text box empty.
  5. Click Restore! The restoration process begins.
    The length of time to complete the restore process depends on directory size, the number and size of the files, and so on.