How to set up AutoSSL on your domain

AutoSSL runs into issues when domains do not follow best practices and utilize the web host’s DNS servers. There are a couple of options to point the domain name to A2 Hosting’s network. After broken domains have been redirected to the appropriate sources, AutoSSL can be enabled for the fixed domains. The methods below cover how to properly configure DNS settings within cPanel.

Update The Nameserver

If a domain was previously purchased from a different domain registrar or hosting company, the name server (DNS) settings can be reconfigured so that they point to A2 Hosting’s servers.

Update A Records

Another simple solution is to point your domain’s A records towards the IP address for your server. Locate your server’s IP address, and contact your domain registrar’s support team. Provide them with the server’s IP address, which they should be able to point their A records towards. This should resolve any broken domain issues.

Note: Your domain registrar could be an old hosting company or a third-party DNS host. If you’re having trouble finding your domain host, Google has an informative guide on how to find your domain registrar

Setup DCV Record In DNS For The Domain

If the previous options do not work, you will need to provide the DCV record for the domain to the DNS provider. Some content management systems (e.g. Wordpress) will not allow direct access to the necessary areas to allow for an update. To find the name and record of the DCV record, follow the instructions below:

  1. On cPanel’s homepage, navigate to Zone Editor under Domains.
  2. Select the domain you would like to configure, and click Manage.
  3. Filter the TXT records.
  4. Find the record titled “_cpanel-dcv-test-record.(example.a2hosted).com.” Copy the name, and the record itself.

    dcv record setup

  5. Provide your domain registrar with the name and record. They will update their files, which will clear up any issues. 
Warning: Do not reconfigure AutoSSL until the domain’s issue has been resolved.

Reconfiguring AutoSSL

If your domain’s issues have been resolved, please feel free to enable AutoSSL again. 

  1. Navigate to the cPanel homepage.
  2. Under Security, select SSL/TLS Status.
  3. Click Include during AutoSSL. This will enable AutoSSL again.

    Enable AutoSSL

Any Issues?

If you have any questions regarding configuring AutoSSL or setting up DNS, A2 Hosting’s customer support team will be more than happy to assist you. The support team can assist via LiveChat, by submitting a support ticket, or by phone.

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