Knowledge Base

How to reset site content for a managed account

This article describes how to start over and reset an account's site content to a default state using cPanel. You may want to do this, for example, if you installed an application for testing purposes and no longer need it. Or maybe you made a configuration change that caused your website to be non-functional, and you are unable to fix the problem.

Whatever the reason, use the following procedure to reset your account's site content.

This procedure removes website content and various other settings, but does not remove e-mail accounts or messages.

Make sure you follow these steps in the order presented:

  1. Delete any applications that you installed using Softaculous:
    • Log in to cPanel.
      If you do not know how to log in to your cPanel account, please see this article.
    • In the Software/Services section of the cPanel home screen, click Softaculous:

      cPanel - Softaculous icon

      For additional information about how to delete applications in Softaculous, please see this article.
  2. Delete all MySQL and PostgreSQL databases in cPanel:

    • Log in to cPanel.
      If you do not know how to log in to your cPanel account, please see this article.
    • In the Databases section of the cPanel home screen, click MySQL Databases or click PostgreSQL Databases:

      cPanel - Databases - MySQL and PostgreSQL

      • For additional information about how to delete MySQL databases, please see this article.
      • For additional information about how to delete PostgreSQL databases, please see this article.
  3. Delete all subdomains, addon domains, and parked domains in cPanel:

    • Log in to cPanel.
      If you do not know how to log in to your cPanel account, please see this article.
    • In the Domains section of the cPanel home screen, click Subdomains, click Addon Domains, or click Parked Domains:

      cPanel - Domains - Subdomains, Addon Domains, and Parked Domains

      • For additional information about how to delete a subdomain, please see this article.
      • For additional information about how to delete addon domains and parked domains, please see this article.
  4. Delete all files and directories under the /home/username/public_html directory, where username represents your A2 Hosting account username. To do this, you can use the cPanel File Manager:

    • Log in to cPanel.
      If you do not know how to log in to your cPanel account, please see this article.
    • In the Files section of the cPanel home screen, click File Manager:

      cPanel - Files - File Manager

    • In the File Manager Directory Selection dialog box, select Web Root, and then click Go.
    • Click Select All, and then click Delete.
    • In the Delete dialog box, click Delete File(s). cPanel removes everything in the public_html directory.
  5. Delete any cron jobs that are configured in cPanel:

    • Log in to cPanel.
      If you do not know how to log in to your cPanel account, please see this article.
    • In the Advanced section of the cPanel home screen, click Cron Jobs:

      cPanel - Advanced - Cron Jobs

      For additional information about how to do this, please see this article.
  6. Your account's web content is now back to a default state.