Knowledge Base

Using R1Soft to manage backups

This article describes how to access and use the R1Soft Server Backup Manager. The R1Soft Server Backup Manager enables you to view backups and restore your files and MySQL databases.

R1Soft backups are only available for Flex Dedicated servers. If your account does not have R1Soft enabled, you can order it on the A2 Hosting Customer Portal at https://my.a2hosting.com.

About R1Soft backups

R1Soft Continuous Data Protection (CDP) provides an easy and effective way to back up and restore files and MySQL databases on a Flex Dedicated server.

After R1Soft is enabled for your account, you do not need to take any additional action. R1Soft begins generating backups of your server automatically.

R1Soft stores enough backups to cover the past month. There is a backup for each of the most recent seven days, and a backup for each of the remaining three weeks, for a total of ten backups.

If a problem occurs on your site, or you need to restore data for some reason, the R1Soft Server Backup Manager enables you to access your backups using a convenient web interface.

Accessing the R1Soft Server Backup Manager

The R1Soft Server Backup Manager is integrated with cPanel, which makes it easy to log in. To do this, follow these steps:

  1. Log in to cPanel.
    If your server has WebHost Manager (WHM) installed, you must log in directly to cPanel. If you log in to cPanel through WHM and then try to access R1Soft, you receive an Authentication Failed error message.
  2. In the Files section of the cPanel home screen, click R1Soft Restore Backups:

    R1Soft - cPanel icon

  3. You are automatically logged in to the Server Backup Manager:

    R1Soft - Main screen

  4. The Server Backup Manager displays a list of available backups, which are called recovery points. For each recovery point, there are icons for the following operations:

    • The Browse (R1Soft - Browse icon) icon enables you to manage file backups. For more information, see the Managing file backups procedure below.
    • The Browse Databases (R1Soft - Browse Databases icon) icon enables you to manage database backups. For more information, see the Managing database backups procedure below.
    • The Download (R1Soft - Download icon) icon enables you to download the entire backup file. For more information, see the Downloading backup files procedure below.
    • The Send to Agent (R1Soft - Send to Agent icon) icon is currently unused.

Managing file backups

To manage your file backups, follow these steps:

  1. From the Server Backup Manager home page, locate the recovery point that you want to access, and then click the R1Soft - Browse icon icon. The Browse Recovery Point window appears.
  2. To restore all of your files at once, select the check box next to the home directory, and then click Restore Selected.
    R1Soft backs up your entire server, but as a cPanel user, you can only see your home directory.
  3. To view the contents of your home directory, double-click home. A file listing appears:

    R1Soft - Browse files

  4. You can do any of the following operations:

    • To open a directory, double-click the directory name.
    • To move back up a directory, click the Up (R1Soft - Folder Up icon) icon.
    • To restore a specific file (or multiple files), select the check box next to the filename (or filenames), and then click Restore Selected.
    • To download a specific file (or multiple files), select the check box next to the filename (or filenames), and then click Download Selected.

Managing database backups

R1Soft backs up your MySQL databases and makes it easy to restore them. To do this, follow these steps:

  1. From the Server Backup Manager home page, locate the recovery point that you want to access, and then click the R1 Soft - Browse Databases icon icon. The Browse Databases window appears.
  2. Click the + icon next to Databases. A list of your databases appears:

    R1Soft - Browse databases

    You can continue clicking the + icon to show the database tables.
  3. To restore a specific database (or multiple databases), select the check box next to the database name (or names), and then click Restore Selected.

Downloading recovery points

As described in the preceding Managing file backups procedure, you can download specific files from a recovery point. However, you can also download the entire recovery point that contains your home directory. To do this, follow these steps:

  1. From the Server Backup Manager home page, locate the recovery point that you want to download, and then click the R1Soft - Download icon icon. The Download stored files dialog box appears:
  2. In the Introduction section, click Next.
  3. In the File Type section, select the compressed file format you want to use, and then click Next.
    Normally, if your local computer runs Microsoft Windows, you want to download the file as a .zip file. If your local computer runs Linux or Apple Mac OS X, you want to download the file as a .tar.gz file (tar file compressed with gzip).
  4. In the Download Filename section, select the filename you want to use for the download, and then click Next.
    • To let R1Soft generate the filename, click Use Generated Filename. R1Soft uses your username and the recovery point's date and time to generate the filename.
    • To specify your own custom filename, click Specify Filename, and then type the filename you want to use in the Filename text box.
  5. In the Summary section, review the options you selected, and then click Download.
  6. Select a location on your local computer to save the file.

    If you have a lot of files in your home directory, it may take some time to download the entire file.

More Information

For more information about the Server Backup Manager, please visit http://wiki.r1soft.com/display/ServerBackup/Server+Backup+Manager.