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How to access e-mail accounts through webmail

This article describes how to access an e-mail account using webmail.

This article assumes that you have already created at least one e-mail account for your domain. If you have not done this, please see this article to learn how to create an e-mail account using cPanel.

What is webmail?

Webmail applications enable you to check your e-mail accounts by using your web browser. You can compose and read e-mail messages, maintain an address book, and perform other common tasks. Third-party e-mail client applications, such as Thunderbird and Microsoft Outlook Express, generally provide more features than webmail applications, but also require more initial configuration.

There are three webmail applications that you can choose from:

  • Horde
  • Roundcube
  • SquirrelMail
Webmail is an optional feature. You can also use your preferred e-mail client application, such as Thunderbird or Microsoft Outlook, to access your e-mail accounts. You can even use a combination of webmail and a client application. For example, you might use webmail to check your e-mail while you are at work, and then download your e-mail to your computer using a client application when you get home. For information about how to set up a client e-mail application, please see this article.

How to access webmail

Accessing webmail is as easy as using your web browser to visit a URL, and then entering your account name and password:

  1. Use your web browser to go to, where is your domain name. You should always use a URL that starts with https:// (the HTTP Secure protocol). This minimizes the possibility of someone intercepting the account's login credentials or reading messages.
    If you try to access webmail from behind a firewall that blocks port 2096, the previous URL will not work. Instead, you can use one of the following URLs:

    However, for shared hosting accounts, your browser will display a warning message that the certificate does not match the domain name. As long as the certificate is from (which it should be), you can disregard this warning.

  2. The webmail login page appears:

    Webmail login screen

  3. In the Email Address text box, type the e-mail address for the account you want to access.
  4. In the Password text box, type the password for the e-mail account.
  5. Click Log in.
  6. Select the webmail application that you want to use. You can click Enable AutoLoad and webmail will load the selected application automatically the next time you log in.

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