Knowledge Base

How to set up Microsoft Outlook Express

This article demonstrates how to set up Microsoft Outlook Express to access an A2 Hosting e-mail account.

  • This article assumes that you have already created at least one e-mail account for your domain. If you have not done this, please see this article to learn how to create an e-mail account using cPanel.
  • This article also assumes that you have some basic familiarity with e-mail protocols (SMTP, IMAP, and POP). If you are unfamiliar with these protocols, please read this article first before you try to set up a client e-mail application.

Setting up Microsoft Outlook Express

To configure Outlook Express to work with your A2 Hosting e-mail account, follow these steps:

  1. Start Outlook Express.
  2. On the Tools menu, click Accounts. The Internet Accounts dialog box appears.
  3. Click Add, and then click Mail.
  4. In the Display name text box, type the name that you want to appear on messages you send, and then click Next.
  5. In the E-mail address text box, type the e-mail address of the account, and then click Next.
  6. Select the type of incoming mail server that you want to use:
    • If you want to use POP, select POP3.
    • If you want to use IMAP, select IMAP.
  7. In the Incoming mail (POP3, IMAP, or HTTP) server text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.

    For information about how to determine your account's server name, please see this article.
  8. In the Outgoing mail (SMTP) server text box, type either mail.example.com, where example.com represents your domain name, or the A2 Hosting server name for your account.

    For information about how to determine your account's server name, please see this article.
  9. Click Next.
  10. In the Account name text box, type the full e-mail address of the account you created in cPanel (for example, [email protected]).
  11. In the Password text box, type the password for the e-mail account you created in cPanel.
  12. If you do not want to retype the account password every time you start Outlook Express, select the Remember password check box.

    Do not select the Log on using Secure Password Authentication (SPA) check box. SPA is a proprietary Microsoft protocol, and A2 Hosting servers do not support it.
  13. Click Finish.
  14. In the Internet Accounts dialog box, select the account you just added, and then click Properties.
  15. Click the Servers tab.
  16. Under Outgoing Mail Server, select the My server requires authentication check box.
  17. Click the Advanced tab. If you want to use a secure SSL connection to the A2 Hosting mail servers (and we highly recommend that you do), use the following settings:

    • In the Outgoing mail (SMTP) text box, type 465, and then select the This server requires a secure connection (SSL) check box.
    • If you are using POP for incoming mail, in the Incoming mail (POP3) text box, type 995, and then select the This server requires a secure connection (SSL) check box.
    • If you are using IMAP for incoming mail, in the Incoming mail (IMAP) text box, type 993, and then select the This server requires a secure connection (SSL) check box.
  18. Click the IMAP tab.
  19. Under Folders, in the Root folder path text box, type Inbox.
  20. Confirm that the Check for new messages in all folders check box is selected.
  21. Under Special Folders, select the Store special folders on IMAP server check box.
  22. In the Sent Items path text box, type Sent.
  23. In the Drafts path text box, type Drafts.
  24. Click OK, and then click Close.
  25. To retrieve messages from the account immediately, on the Tools menu, click Send and Receive, and then click the account name. Outlook Express downloads the messages in the account.