How to configure custom name servers for Windows Hosting accounts

This article describes how to configure custom name servers for a Windows Hosting account. For example, if your domain were, you could use custom name servers named and

Configuring custom name servers is a two-step process. First, you must add A records for the custom name servers (or verify that you already have functioning A records for the name servers). Second, you must register the custom name servers with the domain's registrar.

Step #1: Adding A records for the custom name servers

The first step for configuring custom name servers is to create DNS A records for the hosts. To do this, follow these steps:

  1. Log in to Plesk as the reseller.
    If you do not know how to log in to your Plesk account, please see this article.
  2. In the left sidebar, under Hosting Services, click Domains:

    Plesk - Administrator - Domains

  3. Locate the domain for which you want to modify DNS settings, and then click Manage in Customer Panel:

    Plesk - Admin - Manage in Customer Panel

  4. Click SHOW MORE, and then click DNS Settings:

    Plesk - Admin - DNS Settings icon

  5. Click the name server (NS) record for
  6. On the Edit the Resource Record page, type the new custom name server record information:

    Plesk - Edit the Resource Record page

  7. Click OK.
  8. Repeat steps 5 to 7 for the name server (NS) record.
  9. On the Websites & Domains page, the following message appears:

    The changes you made to DNS records are not saved yet. The changes are marked in the list of records. Click Update to apply the changes to the DNS zone. Click Revert to cancel the changes.

    Click Update to make the DNS changes take effect.

Step #2: Register custom name servers

After you have verified that your domain has the correct A records configured, you can register the name servers. The procedure to do this depends on where you registered the domain.

Domains registered with A2 Hosting

If you registered your domain with A2 Hosting, follow these steps to register the custom name servers:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Domains, and then click click MY DOMAINS:

    Customer Portal - Domains - My Domains

  3. Locate the domain that will use custom name servers, click the down arrow, and then click Manage Nameservers:

    Customer Portal - Domains - Manage Nameservers

  4. In the Manage sidebar, click Private Nameservers.
  5. If you are registering a name server for the first time, under Register a NameServer Name, type the name of the first name server in the Nameserver text box. This is normally ns1. Typically, name servers use names like and, where represents your domain name.

    Customer Portal - Domains - Register nameserver

  6. Type the IP address associated with the name server.
  7. Click Save Changes.
  8. Repeat steps 5 to 7 for the second name server. Typically, the second name server is named ns2.
Domains registered with a third-party provider

The exact steps for registering custom name servers depend on the third-party provider that you are using.

However, generally you can do this by logging in to the registrar's web interface and looking for an option similar to “Register custom nameservers” or “Register hostname”. If you cannot find where to do this, contact the registrar's technical support.

For example, for information about how to set up custom name servers for domains registered with GoDaddy, please visit


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Article Details

  • Product: Windows Reseller Hosting
  • Level: Advanced

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