Corey's Review

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Corey
January 16, 2015
“I think of myself as fairly tech savvy but had an issue with changing PHP version on my wordpress site which resulted in a white screen of death which I was unable to resolve. I knew it was probably not too technical but owing to the fact this was around 12:30a.m. on the Canadian West Coast I wrote an email to support thinking it would be next day before I possibly could get any feedback.

To my shock and surprise IT support responded to my email barely 2 minutes after I hit the send button!

Their feedback was professional and from the response I knew my IT support guy was knowledgeable due to how he responsed. I was unable to resolve the issue on my end that night (Internet Provider caching issues which was out of my control) but A2 followed up with me early next morning and everything was resolved.

It doesn't matter if the problem is simple or technical... what really speaks volumes to a customer and customer satisfaction is response time. Especially when it comes to web hosting.

In my case, I was taken by surprise how fast A2 support is especially so since this was midnight on the west coast.

I highly recommend them, their service is professional and their server response time is very fast (Which was why I switched to them in the first place)”

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