Joey L.'s Review

Joey L.
February 5, 2017
“I spent far too long with lesser hosts, not knowing that a company like A2 was out there. Not only are their servers far superior to my previous hosts, but their support has been top notch. Server speeds - Exceptional for shared plans. Where I may have waited 5-7 seconds with other hosts, it's nearly instant with A2. Back end - The client area is informative, easy to navigate and offers an at-a-glance elegance that is superior to my past experiences. cPanel - You can't go wrong with cPanel. It's the best out there, and A2 uses it. Support - This is where I find A2 above and beyond anyone else I've ever used. I've never waited more than a couple minutes for either phone OR chat support. (My last hold time for chat support with my previous host was almost two hours.) When using phone support (I spoke with Rob), he didn't make me feel as though I were a burden. His attitude and demeanor were that of a friend offering a helping hand. He was knowledgeable and didn't have to put me on hold to research material. All of this goes a long way when trying to fix something. I used chat support once (can't remember who I spoke with, unfortunately) and I had three issues. All three were fixed in a timely manner with no problems. Flexibility - I made the mistake of purchasing a new domain with my previous host not realizing that within a few days I would decide to drop them, and in a hurry. While swapping to A2, I forgot about the domain being non-transferable until it's 60 days old and I had already paid the transfer fee. A2 immediately got in touch with me and asked if I wanted the refund. I didn't have to initiate contact or fight for my money...they made me aware of the situation and asked how they could fix it. I responded to them and asked if they could just keep the money and transfer the domain after the 60 days was up. They said that wouldn't be a problem and to get in touch with them. A2 has gone above and beyond, met every expectation and overall impressed me. I've used other hosts before that were nowhere near this level of service. As a matter of fact, I thought their sub-par standards were the norm. This made my experience with A2 jaw-dropping at times. A breath of fresh air. They've earned a lifelong customer with me.”

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