Knowledge Base

IP address banned temporarily to prevent abuse

To help increase server security and stability, a client IP address can be banned temporarily to prevent abuse. This can occur for any of the following reasons:

  • Failing to successfully log in to WordPress (the wp-login.php page) ten or more times in 5-minute period. This action results in a 30-minute ban.
  • Submitting more than one HTTP POST request in a 60-second period to the WordPress xmlrpc.php file. This action results in a 2-hour ban.
If you have a legitimate reason for allowing any of these use cases, please contact A2 Hosting support on the Customer Portal at https://my.a2hosting.com.