Open Web Hosting Career Positions
From Support Analysts, System Engineers to System Administrators, A2 Hosting has a number of exciting career opportunities for you. Our distributed team setup means you can work remotely from home allowing us to hire the very best candidates! Just click on each position to learn about each career opportunity. We look forward to seeing your job applications and hopefully speaking with you!
A2 Hosting is currently looking for fully remote Tech Support Specialists to join our dynamic Support department! Our Support Specialists are responsible for providing exceptional service to customers via phone, email, and live chat throughout the life cycle of their web hosting experience at A2 Hosting.
Important note: This position requires expert verbal communication skills as our Support Specialists consistently engage with customers over the phone. Experience, skill, and comfort in providing phone support to clients is mandatory for this position.
Key Responsibilities
- Act as first point of contact for our clients, providing consistently outstanding customer support via phone, email ticketing, and live chat channels
- Research, troubleshoot, and identify solutions to resolve common customer issues, including:
- Linux, Apache, MySQL/MariaDB, and PHP
- DNS, FTP, and other service-related issues
- cPanel related issues
- Email delivery issues
- WordPress needs, including assisting with the installation and configuration of themes and plugins
- Escalate complex inquiries and actively participate in developing solutions to ensure positive outcomes for customers
- Meet and maintain the set productivity requirements for the role during each shift
Experience you have:
- Minimum of 2 years of customer-service experience in technical support for a web hosting organization required
- Exceptional ability to read, write, and speak effectively in English through ALL utilized channels (email tickets, live chat, and phone)
- Minimum of 1 year experience with providing technical support to customers over the phone required
- Experience with WordPress strongly preferred, ideally with plugin and theme configuration
- Strong technical skills in WordPress, Email, FTP, DNS, HTML, and CDN
- Experience with Linux, Apache, PHP, and MySQL/MariaDB
- Experience working with WHMCS, WP-CLI, and Javascript a plus
- Experience in a remote work environment preferred
- cPanel Certified Partner Accreditation (CPCP) a plus
Who you are:
- Strongly customer aligned – you engage clients with professionalism and empathy at all times
- Solutions oriented with strong problem solving skills – You LOVE troubleshooting, diagnosing, and resolving problems
- Organized and agile – You thrive in fast-paced tech support environments where you are frequently multitasking
- Team focused – You enjoy working with peers to collaborate, communicate, and problem solve
- Curious and Inquisitive – The ever-changing world of technology is exciting to you and you are eager to learn and explore new skills
**All applicants should have a reliable high-speed internet connection and provide their own computer and work space**
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Position Summary:
A2 Hosting is currently seeking a Senior Linux System Engineer to join our team! The Senior System Engineer is responsible for leading in the planning, design, development, implementation, and execution of the global system deployments across multiple datacenters. This position focuses on end-to-end solutions for diverse projects across the organization.
Working closely with a team of passionate professionals and leaders, the Senior Systems Engineer will be an integral part in ensuring that A2 Hosting is a leader in web hosting services.
This position is 100% fully remote.
Shift Information:
- This position follows a Monday – Friday schedule, 12 AM-8 AM EST
Essential Duties and Responsibilities
- Lead in the planning, design, development, implementation and execution of global deployments
- Build tools and solutions to automate large scale upgrades across thousands of machines utilizing Python or Bash
- Work alongside project management teams to report progress and implementation of various initiatives
- Write formal documentation on configuration standards, troubleshooting steps, and infrastructure design
- Lead continuous improvement initiatives to drive higher efficiency and performance
- Monitor and analyze results of implemented initiatives, making recommendations for improvement as necessary
- Act as a mentor and role model for other members of the Systems Engineering team by assisting with training, troubleshooting, and other developmental tasks
- Participate in the on-call rotation as scheduled
- Act as a cross-team/department point of contact for the Engineering team
- Research and stay up to date on latest technology trends and architectural concepts
- Perform related duties as assigned, within scope of practice, to ensure individual, team, and organizational success.
Required Skills and Experience
- 8+ years professional level Linux (CentOS/RHEL) engineering experience
- Automation/Scripting skills: bash and python-preferred
- Hands-on experience designing, implementing, and optimizing Linux file-systems
- Experience with central authentication systems (LDAP/FreeIPA)
- Ability to work on your own or as a team in a fast-paced and constantly changing environment.
- Ability to meet deliverable objectives with minimal supervision.
- Exceptional verbal and written communication skills; ability to read, write, and speak effectively in English to communicate with team members, vendors, customers, and leadership
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Working alongside a team of passionate professionals and leaders, the Technical Support Supervisor will be an integral part of ensuring that A2 Hosting is a leader in customer-focused web hosting services while supporting the support team as a whole.
Shift Information
We currently have 2 shifts available for this position:
- Sunday through Thursday, 2:00pm – 10:00pm US Eastern Time
- Tuesday through Saturday, 10:00pm – 6:00am US Eastern Time
What you’ll do:
- Oversee day-to-day contact center duties focused on team and shift operations, including scheduling and shift management, approving time cards, and monitoring queues to ensure smooth workflow and adherence to organizational standards
- Act as a mentor and role model for team members within the Support department by providing guidance and technical advice, and handling customer escalations as needed while reinforcing our mission and core values
- Track and manage the productivity and performance results of support team members
- Develop and execute monthly coaching plans for team members with a focus on career development and performance
- Prioritize coaching by fostering regular communication, nurturing strong interpersonal bonds, providing constructive feedback, and emphasizing skill enhancement
- Manage ongoing career development and training of team members through onboarding, performance reviews, coaching, and disciplinary actions as needed
- Create and present comprehensive business reviews that provide KPI stats, team insights, and additional information that can assist with both short and long-term strategic planning
- Provide a continuous feedback loop to the Support leadership team regarding performance, blockers, achievements, and opportunities
- Take proactive responsibility for addressing obstacles and difficulties as they emerge; actively seek resolutions while prioritizing open and transparent communication with all stakeholders
- Foster a strong customer-focused mindset within the team by engaging with customers to foster positive relationships and enhance overall satisfaction
Required Experience
- A minimum of 3 years of team leadership experience required; preferably in a customer-service-based technical support organization
- Prior experience with coaching team members and driving performance is required
- A minimum of 2 years of relevant customer-service experience with omni-channel queue management is required
- Experience in web hosting with the ability to troubleshoot, diagnose, and resolve web hosting-related issues strongly preferred
- Experience in a remote work environment, ideally with a globally dispersed team, is very strongly preferred
- Ability to read, write, and speak effectively in English to communicate technical and potentially complex concepts to clients and team members through all utilized channels (email tickets, live chat, and phone)
- Ability to maintain a high level of professionalism and empathy during potentially stressful interactions with clients and team members
- Effective time management skills with the ability to thrive in a fast-paced technical support environment
- Exceptional interpersonal skills with the ability to support, motivate, inspire, and guide a high-performing team
- Comfortable with learning new technical skills and adapting to new technologies/software
- CPCP and/or CWA certifications are a huge plus
- Hands-on experience working with WHMCS preferred
- Professional experience working in an Agile environment preferred, Jira experience a plus
- Basic understanding of, or professional exposure to, process improvement and project management methodologies a plus
- Leader Oriented – You thrive on the “people” side of management and enjoy coaching, motivating, and engaging team members
- Passionate – You get excited about what you do and you embrace that passion to inspire others
- Solutions oriented with strong problem-solving skills – You love troubleshooting, diagnosing, debugging, and resolving problems
- Organized and agile – You thrive in fast-paced tech environments where you are frequently multitasking
- Team focused – You enjoy working with peers to collaborate, communicate, and problem solve
- Curious and Inquisitive – The ever-changing world of technology is exciting to you and you are eager to learn and explore new skills
Requirements for Internal Candidates:
- A minimum of 6 months tenure in current role with positive feedback from current supervisor
- A proven record at A2 Hosting of good performance and a history of proactive communication; experience with cross-department collaboration a plus
- Formal supervisory/leadership experience may be waived for internal candidates who have demonstrated high levels of unofficial leadership, team motivation, and collaboration in their current roles
- Intermediate knowledge of the different A2 Hosting products with experience utilizing support department tools
- Support-department specifics:
- A Quality Assurance score of 95% or higher
- A continued productivity score of 4 items or better completed per hour
- An overall CSAT score of 92% or higher
- Consistently in the top 20% of QA scores within the department
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For this role, we are looking for someone with a strong DevOps/systems background, who also possesses a deep understanding of the WordPress plugin ecosystem, WordPress hooks and WP-CLI, and modern Javascript frameworks.
Candidates must have at least 5 years of professional experience building applications based on WordPress/WP-CLI/Laravel/Vue AND have a strong DevOps background to be considered for this role. If you are used to setting up and maintaining your own Linux servers, and you are a WordPress/Laravel expert, you can be successful in this role.
In this Senior Software Developer role, you will be responsible for building and troubleshooting web applications surrounding our custom control panel, TurboHub.
Job Specific Details
- This is a full time, fully remote position
- Schedule follows a Monday-Friday, 9a-5p Eastern Time schedule
- This position is currently only open to candidates in North/South America
Project Overview
Our team is deep in development on a custom control panel application, TurboHub, which is
used by our customers to manage their WordPress sites. The front end of the control panel application is built with the Laravel PHP framework with Vue for parts of its UI and uses a Bootstrap based theme. The control panel also includes a server component that runs on our Linux hosting platforms, so this project requires strong Linux systems administration knowledge in order to build and troubleshoot its features.
When a user interacts with the TurboHub control panel, we broadcast messages to our hosting servers over RabbitMQ to a custom agent process that runs various commands on a WordPress site. The output of those commands is used to display information or make changes to a customer’s WordPress sites. The TurboHub agent application is a command line based Laravel application that includes a variety of custom scripts using WP-CLI and other command line tools.
The control panel application integrates tightly with WordPress via WP-CLI and custom plugins. In addition to our message queue, TurboHub also communicates with a number of HTTP APIs to interact with our hosting platforms and out internal billing system, with some information being stored in a local MySQL database as well.
A typical feature deployment might involve you working on backend scripts to interact with WordPress, working in our TurboHub agent application to run those scripts, and updating our TurboHub web
application to surface the feature to users.
What you’ll do
- Collaborate with the Software Development and Product teams to scope, build, and maintain features in our TurboHub application (see project overview)
- Participate in escalated troubleshooting in a 24/7 environment, including on-call rotation
- Create and update thorough documentation of deployed systems, troubleshooting processes, infrastructure design, etc.
- Provide guidance and consultation on internal projects and company priorities
Skills you must have:
- 5+ years developing production quality web applications using WordPress/WP-CLI, Laravel, and Vue/React in a business setting
- Experience working with WP-CLI and building custom commands for it
- Experience writing custom WordPress plugins and a deep understanding of WordPress options, filters, actions, etc.
- 5+ years of experience with Linux Systems Administration
- High DevoOps proficiency in building, maintaining, and troubleshooting WordPress and Laravel web applications in a Linux/command line environment
- Ability to read, write, and speak effectively in English through ALL utilized channels (email, direct messaging, and video conferencing) to communicate with members at all levels of the organization
- Experience with front-end frameworks such as Vue or React
- Experience working with message queues (eg: Laravel Queues, RabbitMQ, ActiveJob).
- Experience with unit testing and testing methodologies such as test-driven development, behavior-driven development, etc.
- Ability to QA your work and an eye for applying the fit and finish of our Product team’s designs during implementation
- Experience profiling and benchmarking web and CLI applications
- Experience working in a fully remote and globally distributed team a plus
- Experience in a Hosting or similar Technology company is a plus
Who you are:
- Passionate – You get excited about what you do and you embrace that passion to build scalable infrastructures
- Solutions oriented with strong problem solving skills- You love troubleshooting, diagnosing, debugging, and resolving problems
- Organized and agile – You thrive in fast-paced tech environments where you are frequently multitasking
- Team focused- You enjoy working with peers to collaborate, communicate, and problem solve
- Curious and Inquisitive- The ever-changing world of technology is exciting to you and you are eager to learn and explore new skills
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Don’t just take our word for it. See what our team has to say.
This Is Who We Are.
Our core values are the foundation of our company. They described how we operate on a day-to-day basis and are the guiding principles that help determine the success of A2 Hosting. Our core values help us maintain a growth mindset so we can seize opportunities to learn and improve every day. On our best days, this is who we want to be.
Curious
We have an unending desire to learn. We’re always asking what’s next and why so we can dig deeper and strive to do better. We look for new and better ways to innovate and accomplish our goals. We have the drive to dig in and understand any problems we face. Our industry is fast-moving so we are always evolving with new technology and innovations. We take the initiative to keep learning more as we continue to grow.
Passionate
We take pride in what we do. The status quo isn’t good enough and we’re always striving to do better. We show up to work enthusiastic, energized, and committed to the work. We feed off the positive energy and constant improvement of our colleagues which allows us to thrive on the clock. When we’re off the clock we seek to find and maintain a balance between our personal and professional lives.
Customer Focused
We always strive to be empathetic and respectful of our customers. We try to put ourselves in their shoes and treat them how we want to be treated. Through training and education, we make sure we have the technical ability to help them in the right way so we can be the subject matter experts and advisors that help our customers solve their problems. If we can’t solve the problem, we always try to educate and point them to someone/something that can. Our customers are our reason for success and their success is our utmost priority. We are very grateful to build relationships with them daily.
Collaborative
We are a team of teams. We think about the team first and we’re always evaluating how our decisions impact the organization as a whole rather than just ourselves or our departments. We are truthful and always open to constructive feedback. We plan meetings to discuss and coordinate our goals and to share what we know and are learning to help everyone improve. We think group brainstorming and innovation lead to better, more informed decisions.
Agile
We’re nimble, able to move quickly and easily, and always willing to make changes when it’s obvious those changes need to be made. We are goal-oriented and well planned as we create requirements and move strategically to achieve overall results. By working in small increments we are able to reach our larger goal faster and more efficiently with little time wasted. We are good adaptors and are always flexible and ready with a backup plan when we need it.
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