This articles describes how to use the Customer Portal to open a ticket and view your ticket history. You can open tickets with support, sales, and billing.
Opening a ticket with A2 Hosting on the Customer Portal is easy. You can open a ticket with our billing, technical support, or sales staff.
To open a ticket, follow these steps:
Select the type of ticket you want to open. Choose
Each type of ticket has one or more prompts for basic information. Complete the prompts and then click the
After completing the prompts, fill in the Subject and Message text boxes. Additionally:
Writing a helpful ticket is the first step to getting a prompt and correct response. Use the list below as a guide to helpful items to include in your ticket. The list is not exhaustive, and not every item applies to every situation.
The A2 Hosting Knowledgebase has solutions to many common problems. Some issues have multiple possible solutions. Any possible solution you try will reduce the number of things support needs to investigate and you might just solve the problem yourself.
Include all details:
When resolving a ticket, nothing saves time like including all of the details. Useful details include:
Describe any recent changes:
Can the problem be repeated? If so:
Include screenshots to help describe the issue.
You can use the Customer Portal to view a list of all tickets you have opened previously. To do this, follow these steps:
A list of all tickets you have submitted appears:
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