Knowledge Base

How to migrate an account from another web hosting provider to A2 Hosting

This article describes how to migrate data from another web hosting provider to your A2 Hosting account. When you migrate from another hosting provider, we recommend that you leave some overlap time between opening your A2 Hosting account and closing your previous account. Doing so helps ensure that your web site's downtime is minimal during migration.

If your web hosting provider supports cPanel, we can manage the migration to A2 Hosting for you. If your web hosting provider does not support cPanel, however, you can migrate your data manually.

cPanel migration

If your current web hosting provider uses cPanel, we can migrate your existing site for you by doing an account transfer. Account transfers are available for the following types of accounts:

  • Shared hosting accounts.
  • Managed VPS accounts.
  • Managed Flex Dedicated Server accounts.
  • A2 Hosting cannot guarantee account transfers. We do transfers on a best-effort basis.
  • You can transfer your previous hosting account free of charge within 30 days of establishing your A2 Hosting account. Please allow up to 72 hours for us to complete the account transfer.
  • Please do not cancel your old hosting account until you have changed your DNS settings and thoroughly tested your new A2 Hosting account to make sure the migration was successful.
  • If you are a reseller, we will transfer up to twenty existing cPanel accounts for free. If you want to transfer more than twenty accounts, there is a fee. Please view our Billing Policy for current prices.

To transfer your account, follow these steps:

  1. If you have not already done so, sign up for your A2 Hosting account.
    We recommend you provide an e-mail address that does not belong to the domain that you want to migrate. This minimizes the possibility of messages getting lost during the migration.
  2. Go to the A2 Hosting Customer Portal and open a support ticket. So we can initiate the account transfer, please provide the following information:
    • Your name.
    • Your e-mail address.
    • Account IP address and/or hostname at the other web hosting provider.
    • Account domain name at the other web hosting provider.
    • cPanel URL at the other web hosting provider.
    • cPanel username at the other web hosting provider.
    • cPanel password at the other web hosting provider.
    • Primary domain for your A2 Hosting account.
    • cPanel username for your A2 Hosting account.
    • cPanel password for your A2 Hosting account.
    Please let us know if your databases contain views, functions, or stored procedures. The cPanel migration procedure does not migrate these items, so we must migrate them manually.
  3. We will notify you when the account transfer is complete.
  4. Test your web site on the A2 Hosting server before you change the domain's name server settings. To do this, you can use the shared URL provided in your Welcome e-mail, or you can use a custom hosts file. For more information about how to do this, please see this article.
  5. Change your domain's name server settings to use A2 Hosting name servers. For more information about how to do this, please see this article.
  6. Wait 48 hours for DNS propagation to complete.
  7. After you verify that the web site on the A2 Hosting server is accessible and working correctly, you can cancel your account with the other hosting provider.

 

Manual migration

If your current hosting provider does not support cPanel, you can migrate your data manually. To do this, follow these steps:

  1. If you have not already done so, sign up for your A2 Hosting account.
    When you sign up with A2 Hosting, we recommend you provide an e-mail address that does not belong to the domain that you want to migrate. This minimizes the possibility of messages getting lost during the migration.
  2. Migrate your files, e-mail accounts, and databases to your A2 Hosting account:
    • Your web site files should go in the public_html directory of your A2 Hosting account. For information about how to use FTP to transfer files, please see this article.
    • For information about how to migrate e-mail accounts and data to your A2 Hosting account, please see this article.
    • For information about how to export and import MySQL databases, please see this article.
    • For information about how to export and import PostgreSQL databases, please see this article.
  3. Test your web site on the A2 Hosting server before you change the domain's name server settings. To do this, you can use the shared URL provided in your Welcome e-mail, or you can use a custom hosts file. For more information about how to do this, please see this article.
  4. Change your domain's name server settings to use A2 Hosting name servers. For more information about how to do this, please see this article.
  5. Wait 48 hours for DNS propagation to complete.
  6. After you verify that the web site on the A2 Hosting server is accessible and working correctly, you can cancel your account with the other hosting provider.