How to manage WHM account passwords

This article describes how to manage passwords for WebHost Manager accounts.

Modifying a password

You can change a customer's password yourself. This may be necessary, for example, if they forget their password and are unable to log in. Alternatively, if the account has been compromised, you should change the password as soon as possible to prevent any further fraudulent logins.

To change a customer's password, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing password, and then click Password Modification when it becomes visible:

    WebHost Manager - Password Modification

  2. On the Password Modification page, click the radio button next to the account to be changed.

    If the account is not visible, start typing the user name or domain of the account in the search box until it appears in the list.
  3. In the Password text box, type the new password.
  4. In the Confirm Password text box, retype the new password.

    Alternatively, you can click Generate and WebHost Manager generates a random, strong password for you.
  5. Select the Enable Digest Authentication check box if the account uses WebDisk with Windows.
  6. Click Change Password. The new password takes effect immediately.

Forcing a password change

You can force customers to change their password the next time they log in. To do this, follow these steps:

  1. In the search box at the upper left of the WebHost Manager screen, start typing password, and then click Force Password Change when it becomes visible:

    WebHost Manager - Force Password Change

  2. Locate the account, select the corresponding Forced? check box, and then click Submit.
  3. The next time the customer logs in to cPanel, he or she must change the password.

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