Knowledge Base

How to manage passwords for WebHost Manager accounts

This article describes how to manage passwords for WebHost Manager accounts.

Modifying a password

You can change a customer's password yourself. This may be necessary, for example, if they forget their password and are unable to log in. Alternatively, if the account has been compromised, you should change the password as soon as possible to prevent any further fraudulent logins.

To change a customer's password, follow these steps:

  1. From the WebHost Manager home screen, click Account Functions, and then click Password Modification.
  2. Select the account in the Domains or Users list boxes.
  3. In the Password text box, type the new password.
  4. In the Password (again) text box, retype the new password.
    Alternatively, you can click Password Generator and WebHost Manager generates a random, strong password for you.
  5. To allow the user to change the MySQL password, select the Allow MySQL password change check box.
  6. Click Change Password. The new password takes effect immediately.

Forcing a password change

You can force customers to change their password the next time they log in. To do this, follow these steps:

  1. From the WebHost Manager home screen, click Account Functions, and then click Force Password Change.
  2. Locate the account, select the corresponding check box, and then click Submit.
  3. The next time the customer logs in to cPanel, he or she must change the password.