Knowledge Base

Using the Mail Features in cPanel


cPanel offers lots of configurable features to support e-mail. Learn how to use them with these articles.

E-mail Accounts

You can use cPanel to manage your web site's e-mail accounts. Learn how here.

Import E-mail Accounts and Forwarders

You can use cPanel to import lists of e-mail addresses and forwarders all at once, which can save you a lot of time and effort.

Accessing webmail through cPanel

Learn how to access your e-mail accounts through cPanel by using a web browser. You can choose from three webmail applications: Horde, Roundcube, and SquirrelMail.

Auto Responders

You can configure e-mail auto responders to send response messages automatically for your e-mail accounts.

Mailing Lists

Learn how to create mailing lists in cPanel and simplify sending e-mail messages to multiple recipients at the same time.

E-mail Forwarders

Learn how to configure e-mail forwarders in cPanel so you can automatically forward a message from one account to another account.

Mail Exchanger (MX) Record Entry

Learn how to change the Mail Exchanger (MX) entries in cPanel. Only advanced users should use this feature.

Unwanted e-mail (spam)

Unsolicited e-mail (spam) is annoying. Learn how to enable and configure SpamAssassin in cPanel to reduce the amount of spam your e-mail accounts receive.

Filtering spam

After you have enabled SpamAssassin, you can set up your e-mail account to filter messages marked as spam and automatically redirect them to a folder. This article shows you how.

E-mail Filtering

You can use cPanel's e-mail filters to block certain messages based on conditions that you define.

E-mail Authentication

You can use cPanel to enable the SPF and DKIM authentication frameworks and help reduce unwanted e-mail (spam).

Changing the time zone in webmail

You can easily change time zone settings in the Horde, Roundcube, and SquirrelMail webmail clients. Learn how here.

Importing and exporting webmail contacts

Learn how to import and export contacts in the Horde, Roundcube, and SquirrelMail webmail clients.

Forwarding incoming e-mail messages to a script file

This article describes how to set up an e-mail forwarder that pipes incoming messages to a script file. This functionality allows you to automatically process incoming messages in an endless number of ways.

Accessing webmail clients directly

By default, users must choose a client application (Horde, Roundcube, or SquirrelMail) after they log in to webmail. However, you can use redirects to enable users to log in directly to webmail without having to choose a client application.

‘550 Sender verify failed’ error message

This article discusses why '550 Sender verify failed' messages may occur when you try to send e-mail, and how to resolve this issue.


You can set up DMARC (Domain-based Message Authentication, Reporting and Conformance) e-mail authentication for your account to help ensure e-mail messages reach their intended recipients. Learn more here.

E-mail messages do not forward to Gmail accounts

Gmail may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

Exceeding mailbox storage quotas

Learn what happens when one of your e-mail accounts exceeds its storage quota.

Barracuda Spam Firewall

Barracuda Spam Firewall can help decrease the amount of spam your domain receives. Learn how to enable and configure it in this article.

Recovering access to your Barracuda Spam Firewall account

This article describes how to recover access to your Barracuda Spam Firewall account. You may need to do this if you do not currently have any quarantine report e-mails in your inbox.

Mailing list recipients do not receive list messages

This article discusses a problem where mailing list recipients may not receive list messages, and how to resolve it.

Remote MX Wizard

You can use the Remote MX Wizard in cPanel to quickly and easily set up your domain to work with Google Apps.