Knowledge Base

How to log in and log out of cPanel

This article describes how to log in and log out of cPanel so you can manage your A2 Hosting web site.

Logging in to cPanel

There are two ways to log in to a cPanel account:

  • Access cPanel directly.
  • Access cPanel through the A2 Hosting Customer Portal.
Method #1: Access cPanel directly

To log in to cPanel directly, follow these steps:

  1. In your web browser, type the cPanel address for your web site. The address is either or, where is your domain name.
    Alternatively, you can use the addresses or, where represents your domain name.

    cPanel - Login

  2. In the Username text box, type your A2 Hosting account username.

    If you do not know your cPanel username and password, you can view them in the A2 Hosting Customer Portal. For information about how to do this, please see this article.
  3. In the Password text box, type your A2 Hosting account password.
  4. Click Log in. When you enter the correct username and password, the cPanel home screen appears.
Method #2: Access cPanel through the A2 Hosting Customer Portal

To access cPanel through the Customer Portal, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click Services, and then click MY SERVICES:

    Customer Portal - Services - My Services

  3. Under My Products & Services, locate your hosting package, and then click Manage.
  4. In the Actions sidebar, click Login to cPanel. In a separate window, the Customer Portal automatically logs you in to your cPanel account.

Logging out of cPanel

You should log out whenever you have finished using cPanel, because this notifies the web server that you have finished your session. If you do not log out, the server automatically closes your session after a set period of time. However, there is a small possibility that an attacker could exploit the open connection before this automatic logout occurs.

To log out of cPanel, follow these steps:

  1. Click the Logout icon.
    This icon has a different location and appearance depending upon the active cPanel theme. In most cPanel themes, the Logout icon is located in the top-right corner.