How to access an unmanaged VPS using VNC

This article describes how to access your unmanaged VPS using the VNC client in the A2 Hosting Customer Portal.

The VNC client provides an additional way to access the terminal command prompt besides using SSH. Additionally, if you are ever unable to access your VPS through SSH (for example, the firewall has blocked your IP address and locked you out), you can use the VNC client as an alternative.

To access your unmanaged VPS using the VNC client, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the top menu bar, click SERVICES, and then click MY SERVICES:

    Customer Portal - Services - My Services

  3. Locate your unmanaged VPS, and then click Manage:

    Customer Portal - Services - Manage button

  4. On the Server Information tab, under VPS Information, click the Settings tab:

    Customer Portal - VPS - Settings tab

  5. Click VNC, and then click Launch HTML 5 VNC Client:

    Customer Portal - VPS - Launch VNC client

    You do not need to set a VNC password using the VNC Password option. A VNC password is automatically generated when your account is created.
  6. A popup window appears with a terminal login prompt:

    Customer Portal - VPS - VNC client window

  7. Use your username and password to access the VPS. When you are done, type exit to log out of the session, and then close the window.

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