Some of the most common feedback we’ve received from our surveys and directly from our customers is that we needed to improve upon our documentation, especially our Knowledgebase. We agreed! That’s why we set aside a few of our employees and gave them the task to do just that; improve our Knowledgebase.
Our goals when creating our new Knowledgebase was to update the 100’s of articles we already had, logically organize them and make sure they are easy to read. We also wanted to design a Knowledgebase that was easy to use and could help our customers quickly find the article they’re looking for. We’re excited to announce we achieved all of our goals.
A Knowledgebase is a constantly evolving project though. That means if there are any topics that you would like to see us cover that we’re not already, just let us know by contacting us via our Suggestion Box (you can send us any other feedback you may have through our Suggestion Box as well). Each KnowledgeBase article also has a Feedback link that allows you to send us any thoughts you have about the article or suggested edits.
Make sure to take a moment to check out our Knowledgebase and let us know what you think! You can also read our article about how to get the most out of our Knowledgebase.