This article describes how to cancel a product or service for your account using the A2 Hosting Customer Portal.
You can cancel a product or service associated with your account at any time. Before you submit a cancellation request, please review our billing policy.
To cancel a product or service, follow these steps:
Under My Products & Services, locate the product or service you want to cancel, and then click :
In the left sidebar, under
We value you as a customer!
If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with the A2 Hosting Guru Crew before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.
If you are dissatisfied with any non-technical aspects of our services, we recommend that you contact Sales before you submit a cancellation request. We will do our best to address your concerns.
If you have comments, concerns, or suggestions that you would like to send directly to management, please use the Suggestion Box in the Customer Portal. (Please note that we cannot address technical issues that are submitted through the Suggestion Box.)