This article describes how to cancel a product or service for your account using the A2 Hosting Customer Portal.
You can cancel a product or service associated with your account at any time. Before you submit a cancellation request, please review our billing policy.
To cancel a product or service, follow these steps:
Under My Products & Services, locate the product or service you want to cancel, and then click :
In the left sidebar, under
In the Cancellation Type list box, select whether you want the cancellation to be immediate, or occur at the end of the billing period.
For immediate cancellations, A2 Hosting does not retain any data after you cancel a product or service. Make sure you back up any data that you want to save before an immediate cancellation.
For cancellations at the end of the billing period, you have a subsequent 14-day grace period during which you can reactivate your account if you change your mind, or you can back up your data to a safe location. At the end of the 14-day grace period, the account is terminated and all data is removed.
Also, if you cancel a hosting account that uses A2 Hosting for DNS, please note that you must update the DNS name server entries (and any additional custom DNS records you may have created).
We value you as a customer!
If you are considering cancellation because of technical issues, we highly recommend that you open a ticket with the A2 Hosting Guru Crew before you submit a cancellation request. Our experienced support personnel can often provide a solution or suggest an alternative approach to any technical problem you may encounter. If you are dissatisfied with a response provided by technical support, please request an escalation, and we will double-check its accuracy.
If you are dissatisfied with any non-technical aspects of our services, we recommend that you contact Sales before you submit a cancellation request. We will do our best to address your concerns.
If you have comments, concerns, or suggestions that you would like to send directly to management, please use the Suggestion Box in the Customer Portal. (Please note that we cannot address technical issues that are submitted through the Suggestion Box.)
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