This article describes how to manage blocked IP addresses. You can use the A2 Hosting Customer Portal to check if an IP address is blocked by the firewall. You can also whitelist blocked IP addresses if necessary to restore access to shared and reseller hosting accounts.
For security reasons, A2 Hosting monitors network traffic and may block IP addresses engaged in suspicious activity. This proactive approach helps keep customer accounts and A2 Hosting infrastructure safe, secure, and stable.
Sometimes, however, a non-malicious IP address can be mistakenly blocked. If this happens, you can whitelist the IP address and restore network access to A2 Hosting resources.
To check if an IP address is blocked and whitelist it if necessary, follow these steps:
Scroll down to the Check Blocked IPs section:
Click Check IP:
If the IP address is blacklisted, the The IP address is currently blacklisted message appears:
To restore access for the blacklisted IP address, click Add to Whitelist. The The IP address has been added to the whitelist message appears:
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