How to order a cPanel license

This article describes how to order a cPanel license for an unmanaged VPS, cloud VPS, or dedicated server.

To order a cPanel license, you must know your server IP address. You can view your server IP address in the A2 Hosting Customer Portal at https://my.a2hosting.com.

Ordering a cPanel license

To order a cPanel license for your server, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click OPEN TICKET and then click Billing:

    Billing Customer Portal

  3. Submit a billing ticket with your request. Select Other questions from the top dropdown, and then select the service you are requesting the cPanel license for. Click Next.
  4. Write “cPanel license” in the Ticket Subject field. In the Message field, please elaborate on the cPanel license you would like to purchase. After you've filled out the Message field, click Submit Ticket
  5. A2 Hosting's Billing Department will then reach out to you to fulfill your cPanel license request.
  6.  After the order is processed and payment is received, A2 Hosting sets up the cPanel license automatically for your IP address.
  7. You can now install cPanel on your server. For instructions about how to do this, please visit https://docs.cpanel.net/installation-guide/install.

    • When you install cPanel on your server, the cPanel installation process should detect your new license automatically. If it does not, proceed to the Troubleshooting section below.
    • cPanel does not provide an uninstall program. If you want to remove a cPanel installation, you must reformat the disk.

Troubleshooting

If the cPanel installation process does not detect your new license, follow these steps:

  1. Use your web browser to go to the URL http://verify.cpanel.net:
    • Type your server's IP address in the text box, and then click Verify.
    • If the license status is not listed as active, please open a support ticket with our Guru Crew at https://my.a2hosting.com. Otherwise, if the license status is listed as active, proceed to step 2 below.
  2. Log in to your server using SSH.
  3. At the command prompt, type the following command as the root user, and then press Enter:

    /usr/local/cpanel/cpkeyclt
  4. cPanel checks the IP address. If you receive an error message, please open a support ticket with our Guru Crew at https://my.a2hosting.com.

More Information

For general information about cPanel, please visit http://cpanel.net.

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