If you are a reseller running WHMCS, you may forget or lose the administrator password for your installation. This article shows two ways to reset the administrator password and regain access to your WHMCS account.
The easiest way to reset the administrator password is to use the Forgot password? feature. To do this, follow these steps:
In the Username or Email address text box, type the administrator's email address, and then click Reset Password:
If you are unable to use method #1, you can reset the password manually in the WHMCS database. To do this, follow these steps:
If you are using the Paper Lantern theme, in the DATABASES section of the cPanel home page, click phpMyAdmin:
The phpMyAdmin administration page appears in a new window.
Click the tbladmins table:
Locate the row for the administrator login that you want to reset, and then click Edit:
In the password row, in the Function list box, select MD5:
In the password row, in the Value text box, delete all of the existing text:
In the passwordhash row, in the Value text box, delete all of the existing text:
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