How to import email data to Professional and Pro Plus Email Hosting accounts

You can import messages from an email account on a remote server into your Professional or Pro Plus Email Hosting account. The process uses IMAP to access the remote account and transfer its messages over to the Professional or Pro Plus Email Hosting account that you specify.

If you want to integrate your account with a Gmail account, please see the information in this article instead.
Before you start the import process, make sure that:
  • You have set up the DNS records for your Professional or Pro Plus Email Hosting account. For information about how to do this, please see this article.
  • You have created at least one email account for your Professional or Pro Plus Email Hosting account. For information about how to do this, please see this article.
Table of Contents

Importing email data

To import email data using the A2 Hosting Customer Portal, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the top menu bar, click SERVICES, and then click MY SERVICES:

    Customer Portal - Services - My Services

  3. Locate the Professional Email or Pro Plus Email service, and then click Manage:

    Customer Portal - Professional Email - Manage

  4. On the Domain tab, click the Import Email Data icon:

    Customer Portal - Import Email Data icon

  5. Click Import a mailbox. The Import a mailbox dialog appears:

    Customer Portal - Import a mailbox dialog

  6. In the IMAP server / IP address text box, type the FQDN (fully qualified domain name) or IP address of the remote server (for example,
  7. If the remote server requires an SSL connection, click Yes.
  8. In the IMAP port text box, type the IMAP port number on the remote server. The default value is 993.
  9. In the Remote email address text box, type the email address of the remote account that you want to transfer (for example, [email protected]).
  10. In the Remote email password text box, type the password for the account you specified in step 9.
  11. In the Titan email list box, select the account to which you want to transfer the email data.
  12. In the Alternate email for notifications text box, type a different email address where you can receive notifications regarding the email transfer.
  13. Click Submit. When the import process completes, you receive an email notification at the address you specified. The notification tells you if the import was successful or not.

Article Details

  • Product: Email Hosting
  • Level: Intermediate

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