Knowledge Base

How to configure auto responders in cPanel

This article describes how to configure e-mail auto responders in cPanel so your site can send response messages automatically. A common example of an auto responder is an out-of-office message that informs the sender that the recipient is not available. Another example of an auto responder is a price list that is sent automatically in response to any message that a user sends to the [email protected] account.

Adding an auto responder

You can set more than one auto responder for an account. You can use plaintext or HTML in an auto response message, and you can choose from a wide variety of character sets.

To add an auto responder in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Auto Responders.
  2. Click Add Auto Responder.
  3. Under Character Set, select the character set that you want the auto responder to use.
  4. In the Interval text box, type the interval in hours that the auto responder will wait to send multiple responses to the same e-mail address.
  5. In the Email text box, type the e-mail account that the auto responder sends messages for.
  6. In the From text box, type your name or e-mail address. Alternatively, you can leave this field blank.
  7. In the Subject text box, type the subject line of the auto response message.
  8. If you want to include HTML in the message body, select the HTML check box.
  9. In the Body text box, type the message body.
  10. Click Create/Modify.

Editing an auto responder

You can edit an auto responder if you want to modify the response contents or account details.

To edit an auto responder in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Auto Responders.
  2. Under Current Auto Responders, click Edit for the auto responder that you want to edit.
  3. Make the changes to the auto responder.
  4. Click Create/Modify.

Deleting an auto responder

You can delete an auto responder when you no longer need it.

If you use an auto responder frequently (for example, in an out-of-office message), you can modify it to point to a nonexistent e-mail account to temporarily disable it. When you want it active again, you can then restore the correct account name.

To delete an auto responder in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Auto Responders.
  2. Under Current Auto Responders, click Delete for the auto responder that you want to delete.
  3. Click Delete Autoresponder to confirm the deletion.