Knowledge Base

How to manage e-mail accounts in cPanel

This article describes how to add, modify, and delete e-mail accounts in cPanel. You can define e-mail account storage quotas, change e-mail passwords, and more. E-mail accounts that you create are accessible by using webmail in your web browser, or by using your own e-mail client application (such as Thunderbird or Microsoft Outlook). If you still need a hosting account with cPanel, you can sign up here.

You can set up an unlimited number of e-mail accounts for your web site.

Creating an e-mail account

To create an e-mail account in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Email Accounts.
  2. In the Email text box, type the name of the account that you want.
    Make sure you do not use mailman as an account name. The mailman name is reserved for cPanel's mailing list feature.
  3. In the Password text box, type the account password that you want.
  4. In the Password (again) text box, retype the account password.
    You can click Password Generator and cPanel generates a random, strong password for you.
  5. Under Mailbox Quota, either type the mailbox size in megabytes that you want, or click Unlimited.
  6. Click Create Account.

Modifying an e-mail account

To modify an e-mail account in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Email Accounts.
  2. Click the setting that you want to change for the account:
    • To change the account's password, click Change Password.
      For security reasons, you should occasionally change e-mail account passwords. You should always change an e-mail account password if you think an unauthorized user has accessed the account. When you change an e-mail account password, make sure that you also update the password in your e-mail client application (if you are using one). Otherwise, you will not be able to access the account.
    • To change the account's quota, click Change Quota.
    • To access the account's webmail, click More, and then click Access Webmail.
    • To view client configuration information for the account, click More, and then click Configure Email Client. Configuration information for the account is listed under Manual Settings.
      A2 Hosting does not recommend using the auto-configuration scripts. Instead, set up your e-mail client manually. For more information about how to do this, please see this article.

Deleting an e-mail account

You can delete an e-mail account when you no longer need it. However, you cannot delete your default e-mail account.

Deleting an e-mail account deletes all e-mail currently in the account, including new messages, sent messages, and so on. Make sure that you download any e-mail that you want to retain before you delete an account. After you delete an account, the information is unrecoverable.

To delete an e-mail account in cPanel, follow these steps:

  1. In the Mail section of the cPanel home screen, click Email Accounts.
  2. Locate the e-mail account that you want to delete, and then click Delete.
  3. Click Delete to confirm.