Knowledge Base

How to manage e-mail accounts in cPanel

This article describes how to add, modify, and delete e-mail accounts in cPanel. You can define e-mail account storage quotas, change e-mail passwords, and more. E-mail accounts that you create are accessible by using webmail in your web browser, or by using your own e-mail client application (such as Thunderbird or Microsoft Outlook). If you still need a hosting account with cPanel, you can sign up here.

You can set up an unlimited number of e-mail accounts for your web site.

Creating an e-mail account

To create an e-mail account in cPanel, follow these steps:

  1. In the Email section of the cPanel home screen, click Email Accounts.
  2. Click Create. A new interface will appear.
  3. From the Domain menu, select the domain on which you wish to create the email account.
    If the desired domain does not appear in the menu, click Manage Subdomains or Manage Aliases to check your account's domain configuration.
  4. Enter a new email address in the Username text box.
    You cannot enter cpanel as an account name when you create an email account.
  5. In the Security section, perform either of the following actions:
    -Select Provide alternate email and enter an email address for the system to send a password configuration link.
    -Select Set password now. and enter a password in the Password text box.
    You can click Generate and cPanel generates a random, strong password for you.
  6. In the Storage Space section, enter a custom Mailbox Quota storage size or select Unlimited to set the amount of disk space that the account may use to store email.
  7. To send a message with client configuration instructions to the account, select the Send welcome email with instructions to set up a mail client check box.
    If you selected Provide alternate email in the Security section, the system will send the instructions to that alternate email address. Otherwise, the user can access the welcome message via Webmail.
  8. Select Stay on this page after I click Create to create another email account after you create this one (if necessary.) Otherwise, click Create to create the account and return to the Email Accounts interface.

Modifying an e-mail account

To modify an e-mail account in cPanel, follow these steps:

  1. In the Email section of the cPanel home screen, click Email Accounts.
  2. Click the setting that you want to change for the account:
    • To change the account's password, click Manage. Then type the new password into the New Password field under Security.
      For security reasons, you should occasionally change e-mail account passwords. You should always change an e-mail account password if you think an unauthorized user has accessed the account. When you change an e-mail account password, make sure that you also update the password in your e-mail client application (if you are using one). Otherwise, you will not be able to access the account.
    • To change the account's quota, click Manage. Then allocate the storage allowed under Allocated Storage Space under Storage.
    • To access the account's webmail, click Check Email.

Deleting an e-mail account

You can delete an e-mail account when you no longer need it. However, you cannot delete your default e-mail account.

Deleting an e-mail account deletes all e-mail currently in the account, including new messages, sent messages, and so on. Make sure that you download any e-mail that you want to retain before you delete an account. After you delete an account, the information is unrecoverable.

To delete an e-mail account in cPanel, follow these steps:

  1. In the Email section of the cPanel home screen, click Email Accounts.
  2. Locate the e-mail account that you want to delete, and then click Manage.
  3. Navigate to the bottom of the page to Delete Email Account. Click Delete Email Account to confirm.