Knowledge Base

E-mail messages do not forward to Gmail accounts

Gmail may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

Problem

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Gmail. However, Gmail blocks the message or puts it in the spam folder.

Here is another scenario where e-mail forwarders appear to fail:

  • The e-mail account [email protected] is configured to forward messages to the Gmail account [email protected].
  • A user logs in to the Gmail account [email protected] and sends a message to [email protected].
  • The message never arrives back at the Gmail account [email protected].

However, this behavior is by design to prevent possible e-mail loops.

Resolution

If you experience problems with forwarded messages not reaching Gmail, you can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead you access messages in the other account using your Gmail inbox.

To set up this configuration, follow these steps:

  1. Disable any e-mail forwarders you have set up that forward messages from the A2 Hosting account to the Gmail account.
  2. Log in to the Gmail account.
  3. Click the Gmail settings icon (Gmail settings icon), and then click Settings.
  4. Click Accounts and Import.
  5. In the Check mail from other accounts (using POP3) row, click Add a POP3 mail account you own.
  6. In the Email address text box, type the e-mail address that you want to access from Gmail, and then click Next Step.
  7. In the Username text box, type the full e-mail address of the A2 Hosting account (for example, [email protected]).
  8. In the Password text box, type the password for the A2 Hosting account.
  9. In the POP Server text box, type your A2 Hosting server name.
    For information about how to determine your account's server name, please see this article.
  10. In the Port list box, select 995.
  11. If you want to keep copies of messages on the A2 Hosting server, select the Leave a copy of retrieved message on the server check box.
    If you do not select this option, Gmail will download messages and automatically remove them from the A2 Hosting account.
  12. Select the Always use a secure connection (SSL) when retrieving mail check box.
  13. If you want to apply a label to messages, select the Label incoming messages check box and select a label.
  14. If you want to automatically archive new messages, select the Archive incoming messages (Skip the Inbox) check box.
  15. Click Add Account. You should receive a Your mail account has been added message. If you do not receive this message, verify the information you provided in steps 7 to 10, and then try again.
  16. If you do not want to send e-mail from the A2 Hosting account using Gmail, click No, and then click Finish. However, if you do want to be able to send e-mail from the A2 Hosting account using Gmail, click Yes, click Next Step, and then follow these steps:
    • Specify the display name you want to use, and then click Next Step.
    • In the SMTP Server text box, type your A2 Hosting server name.
      For information about how to determine your account's server name, please see this article.
    • In the Port list box, select 465.
    • In the Username text box, type the full e-mail address of the A2 Hosting account (for example, [email protected]).
    • In the Password text box, type the password for the A2 Hosting account.
    • Select Secured connection using SSL.
    • Click Add Account.
    • Gmail sends a confirmation email to the A2 Hosting account. Either click the confirmation link in the email, or type the confirmation code in the text box.