Knowledge Base

Gmail Mail: Email messages do not forward to Gmail account

Gmail mail may block messages from e-mail forwarders or mark them as spam. This article describes an alternative way you can use Gmail to access messages from another account.

Problem

You set up an e-mail forwarder in cPanel that forwards messages from an e-mail account to Gmail. However, Gmail blocks the message or puts it in the spam folder.

Here is another scenario where e-mail forwarders appear to fail:

However, this behavior is by design to prevent possible email loops.

Resolution

If you experience problems with forwarded messages not reaching Gmail, you can configure a Gmail account to access another e-mail account directly. In this configuration, you do not set up an e-mail forwarder; instead, you access messages in the other account using your Gmail inbox.

To set up this configuration, follow these steps:

  1. Disable any e-mail forwarders you have set up that forward messages from the A2 Hosting account to the Gmail account.
  2. Log in to the Gmail account.
  3. Click the Gmail settings icon (Gmail settings icon), and then click Settings.
  4. Click Accounts.
  5. In the Check mail from other accounts row, click Add a mail account.
  6. In the Email address text box, type the e-mail address that you want to access from Gmail, and then click Next.
  7. In the Username text box, type the full e-mail address of the A2 Hosting account (for example, [email protected]).
  8. In the Password text box, type the password for the A2 Hosting account.
  9. In the POP Server text box, type your A2 Hosting server name.
    For information about how to determine your account's server name, please see this article.
  10. In the Port list box, select 995.
  11. If you want to keep copies of messages on the A2 Hosting server, select the Leave a copy of retrieved message on the server check box.
    If you do not select this option, Gmail will download messages and automatically remove them from the A2 Hosting account.
  12. Select the Always use a secure connection (SSL) when retrieving mail check box.
  13. If you want to apply a label to messages, select the Label incoming messages check box and select a label.
  14. If you want to automatically archive new messages, select the Archive incoming messages (Skip the Inbox) check box.
  15. Click Add Account. You should receive a Your mail account has been added message. If you do not receive this message, verify the information you provided in steps 6 to 10, and then try again.
  16. Click No, and then click Finish.