Knowledge Base

Invoice totals and charged amounts differ

This article explains why the actual charged amount may differ from the total displayed on your invoice.

As described in our Billing Policy, we accept multiple currencies as found on our website. Whenever possible we will attempt to charge in the currency you select upon checkout unless the payment gateway does not support the currency. In this case, the currency will be converted to USD and charged in USD. As a result, when the non-USD amounts on an invoice are converted into USD, the totals do not match.

If you require matching totals between invoices and paid amounts (such as for company expense reports), we can change your account to use USD exclusively. This ensures that future invoice totals and charged amounts are the same. To do this, please open a billing ticket on the A2 Hosting Customer Portal at