Knowledge Base

Invoice totals and charged amounts differ

This article explains why the actual charged amount may differ from the total displayed on your invoice.

As described in our Billing Policy, A2 Hosting's billing system converts non-US dollar (USD) currency amounts into US dollars. We offer the non-USD currency pricing information as a convenience to our customers, but ultimately these invoice totals are converted into USD at the time of payment.

As a result, when the non-USD amounts on an invoice are converted into USD, the totals do not match.

If you require matching totals between invoices and paid amounts (such as for company expense reports), we can change your account to use USD exclusively. This ensures that future invoice totals and charged amounts are the same. To do this, please open a billing ticket on the A2 Hosting Customer Portal at https://my.a2hosting.com.