How to manage and pay invoices on the Customer Portal

This article describes how to manage and pay your invoices using the Customer Portal.

Managing invoices

To manage your invoices, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. On the menu bar, click BILLING, and then click MY INVOICES:

    Customer Portal - Billing - My invoices

    A list of invoices appears:

    • To sort the list of invoices, click a column heading. For example, to sort your invoices by due date, click the Due Date heading.
      You can filter the list of invoices to only display paid, unpaid, cancelled, or refunded invoices. To do this, in the Status sidebar, click the invoice status you want to view.
  3. To view the details for an invoice, click it.

    • To print a copy of the invoice, at the bottom of the page, click Print.
    • To download a copy of the invoice in PDF format, at the bottom of the page, click Download.

Paying an invoice

To pay a specific invoice, follow the procedure above to view an invoice. You can specify the payment method and pay directly from the invoice statement.

Payment methods

A2 Hosting accepts several payment methods:

  • PayPal
  • Bank transfer
  • Skrill
  • UnionPay (through Stripe)
  • Credit card (Visa, MasterCard, American Express, and Discover)
  • Check or money order. To pay by check or money order, please mail your payment to the following address.
    Make sure you include the invoice number on your check!
    A2 Hosting, Inc.
    P.O. Box 2998
    Ann Arbor, MI 48106

    After we receive your payment, we will send you a confirmation message by e-mail.
  • To pay by wire transfer, select Bank Transfer as the payment method when you place your order. We will send you an invoice with our bank information. Please note that your purchase is not activated until we receive the transfer. This process can take up to 10 days.
  • We do not accept ACH (Automated Clearing House) payments at this time.
  • We do not accept Bitcoin payments at this time.

Cancelling a line item in an invoice

If you receive an invoice with a line item that you do not want to renew, you can cancel it. To do this, follow these steps:

  1. Log in to the Customer Portal.
    If you do not know how to log in to the Customer Portal, please see this article.
  2. To cancel a hosting-related item:
    • On the menu bar, click SERVICES, and then click MY SERVICES:

      Customer Portal - Services - My services

    • Click the product or service you want to cancel.
    • Under Actions, click Request Cancellation.
    • Under Reason for Cancelation, please select the reason.
    • In the Final Comments text box, you can optionally provide additional comments.
    • In the Cancellation Type list box, select whether you want the cancellation to be immediate, or occur at the end of the billing period.
    • Click Request Cancellation.
  3. To cancel a domain-related item:

    • On the menu bar, click DOMAINS, and then click MY DOMAINS:

      Customer Portal - Domains - My Domains menu

    • Select the check box next to the domain you want to cancel:

      Customer Portal - Auto-renew - Check box

    • Click More, and then click Auto Renewal Status:

      Customer Portal - Auto-renew - More - Auto Renewal Status

    • The renewal status for the domain appears. If auto renew is enabled, click Disable Auto Renew.

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