How to set up the Microsoft Outlook 365 and Outlook 2016 e-mail clients

This article demonstrates how to set up the Microsoft Outlook 365 and Outlook 2016 e-mail client applications to access an A2 Hosting e-mail account.

To configure Outlook 365 or Outlook 2016 to work with your A2 Hosting e-mail account, follow these steps:

1. Make sure you have already created at least one e-mail account for your domain. If you have not done this, please see this article to learn how to create an e-mail account using cPanel.
2. Start Outlook:
   • If you are starting Outlook for the first time, go to step 3.
   • If you have started Outlook before, click the File menu, and then under Account Information, click Add Account. Go to step 3.

3. In the Email address text box, type the e-mail address of the account you created in cPanel:
   

   

   The user interface displayed in these images may differ slightly from the version you have installed.

4. Click Advanced options, select the Let me set up my account manually check box, and then click Connect:
   

   

5. Select the type of incoming mail server that you want to use:
   

   • If you want to use IMAP, click IMAP, and then go to step 6.
   • If you want to use POP, click POP, and then go to step 7.

   

6. If you selected IMAP in step 5, in the Password text box, type the password for the e-mail account you created in cPanel, and then click Connect:
   

   

   Outlook automatically detects the server settings:

   

   Click Done. Outlook downloads any messages in the account, and the inbox appears.

7. If you selected POP in step 5, the POP Account Settings dialog box appears:
   

   

   • Under Incoming mail, in the Server text box, type mail.example.com, where example.com represents your domain name, or type the A2 Hosting server name for your account.
     For information about how to determine your account's server name, please see this article.
   • Select the This server requires an encrypted connection (SSL/TLS) check box.
   • Confirm that Port is set to 995.
   • Under Outgoing mail, in the Server text box, type mail.example.com, where example.com represents your domain name, or type the A2 Hosting server name for your account.
     For information about how to determine your account's server name, please see this article.
   • In the Encryption method list box, select SSL/TLS.
   • Confirm that Port is set to 465.
   • Click Next. In the Password text box, type the password for the e-mail account you created in cPanel, and then click Connect:

     

   • Outlook automatically detects the server settings:
     

     

     Click Done. Outlook downloads any messages in the account, and the inbox appears.